Technical Account Manager, Federal
At a glance
Mid-level Account Management role at Censys. Remote.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Guide federal customers from post-sale onboarding through adoption, renewal, and account expansion
- Lead kickoffs and Integration and Architecture Planning with customers and internal teams
- Increase product usage through use-case discovery, value messaging, success plans, and Executive Business Reviews
- Teach customers about new features, platform workflows, beta programs, design partnerships, and user testing
- Track customer health, prepare quotes, reduce churn risk, and surface expansion opportunities with Sales
What you bring
- Experience serving government agency stakeholders, including C-level leaders, threat hunters, and cybersecurity practitioners
- Ability to manage customer lifecycles across onboarding, enablement, renewal, and expansion
- Comfort working with Customer Solution Engineering, R&D, Sales, Marketing, and Executive teams
- Ability to maintain detailed activity and account notes in Catalyst and Salesforce
Who this fits
You’ll fit this role if you can act as the primary post-sales contact for federal customers and communicate with both executives and cybersecurity practitioners. The role is remote and requires close coordination with technical and commercial teams. Candidates who receive an offer must complete identity verification through CLEAR.
From the employer
Company Background
Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
Role Summary
In this Technical Account Manager, Federal role, you’ll be part of the Customer Success team. Your main objective will be to support, enable, and grow customers across our Federal customer base. As the primary post-sales contact, you’ll represent Censys to C-Levels, threat hunters, and cybersecurity practitioners for Government agencies worldwide. Every day, you’ll work cross functionally with your technical counterparts to improve the customer’s experience and ensure their success.
Responsibilities
- Manage customer life cycles through onboarding, adoption, enablement, renewal, and expansion
- Onboarding - Lead the post-sale engagements, including internal hand-offs, customer kick off, and Integration and Architecture Planning meetings with your Customer Success Engineer
- Adoption - Drive customer adoption by understanding customer use cases and values, articulating our value proposition and product offerings, and delivering Executive Business Reviews, Success plans, etc.
- Enablement - Educate customers on new features, platform workflows, Beta Programs, Design Partnerships, and User Testing
- Renewal - Proactively monitor customer health, understand the customer’s renewal process, prepare quotes for customers or partners, and mitigate churn risks
- Expansion - Guide strategic discussions with customer stakeholders, identify CSQLs (expansion opportunities) with Sales, and facilitate customer references or case studies
- Collaborate closely with internal Customer Solution Engineering, R&D, Sales, Marketing, and Executive teams to deliver on client goals and needs
- Maintain accurate and up-to-date records of activities and notes (Catalyst, Salesforce)
- Other duties as assigned
Identity Verification
As part of our hiring process, all candidates who receive an offer of employment will be asked to complete an identity verification through CLEAR.
California Privacy Rights Notice
Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-related information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our Privacy Policy.
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