Customer Success Manager

Cato Networks Open · verified Oct 18, 2026

Chicago Manager Customer Success

At a glance

Manager-level Customer Success role at Cato Networks. Chicago · $140,000–$180,000 OTE.

On-target earningsStated by Cato Networks

$140,000 – $180,000

On-target earnings for this role, in USD per year, as published in the posting. Base plus commission; the split is in the posting.

RoleCustomer Success

SeniorityManager

LocationChicago

OTE$140,000–$180,000

PostedOct 12, 2026 · 6d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Keep assigned accounts healthy by helping customers get value from their investment and continue to renew and grow
Build working relationships with customer decision-makers and Cato teams across sales, customer success, R&D and support engineering
Lead post-sale work, including customer reviews, adoption assessments, renewals and upsell conversations

What you bring

At least four years in customer success or a related role at a SaaS, technology or cybersecurity vendor
You have handled commercial negotiations, technical escalations and customer presentations
You bring practical familiarity with networking or security software, such as routing, firewalls or SD-WAN

Who this fits

This role suits a customer-facing manager who can pair technical understanding with clear communication and guide accounts through adoption and renewal. You should be comfortable collaborating with colleagues across regions and traveling up to a quarter of your time. The stated annual compensation range is $140,000 to $180,000.

From the employer

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!

As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities:

Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Requirements:

4+ year of experience ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
Experience in full commercial negotiations as well as some technical escalation
Experience and exposure working with networking or security software solutions
Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
Must be very well organized and able to work effectively in a nimble and fast-paced environment
Effective problem solver, shows ownership and wants to see issues resolved
Comfortable working within a geographically distributed team for a hyper-growth global organization
Ability to travel up to 25% of the time

Prior Experience:

Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
Routing (static, BGP, EIGRP, etc.)
Switching
SD-WAN
Firewalls, Proxy
Secure Web Gateway/CASB/DLP
Identity Management (SSO, SAML, LDAP, etc.)
Threat protection mechanisms (IPS, AM, etc.)
Load Balancing
Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
WAN, MPLS

A reasonable estimate of the total compensation for this role, at the time of posting, is $140,000 - $180,000. Cato operates from a high place of trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skill set, experience, location, training, and certifications. If your requirements fall outside of this range, you are still welcome to apply.

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.