Senior Key Accounts Manager
Cartrack Open · verified Sep 22, 2026 At a glance
Senior Account Management role at Cartrack. Kuala Lumpur.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build trusted relationships with decision-makers, fleet managers and system users across key accounts
- Spot expansion opportunities by learning client needs and recommending additional services
- Take customer questions from every channel through final resolution within the required timeframe
- Bring internal teams together to deliver solutions aligned with client objectives
- Track progress and forecasts, while improving satisfaction, loyalty and retention
What you bring
- A diploma, bachelor's degree in any discipline, or equivalent industry experience
- At least five years in customer service, aftersales or account management for existing B2B clients
- Strong English, communication and interpersonal abilities, with confidence using computers and technology
- You can collaborate energetically while also working independently
Who this fits
You’ll suit a senior client-facing role built around B2B account ownership, issue resolution and upselling. The job is based onsite in Kuala Lumpur and includes fieldwork in Kuala Lumpur and nearby areas.
From the employer
Job Summary:
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Key Account Manager/ Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility:
- Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts
- Establish good rapport and trust though proactive engagement
- Understanding client needs and identifying new business opportunities for upselling
- Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
- Coordinate with internal teams to deliver solutions that meet client's objectives
- Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
- Prepare regular reports of progress and forecasts to internal and external stakeholders
Requirements:
- Diploma/Bachelor's degree in any field or course or equivalent industry experience
- With minimum 5 years customer service experience, aftersales or account management/ handling existing B2B clients
- Proficient in English
- Excellent communication and interpersonal skills
- Tech-savvy and computer literate
- Team player with a high level of energy and able to work independently
- Willing to work onsite in Kuala Lumpur and can-do fieldwork around Kuala Lumpur and nearby areas.
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