Program (Customer Success) Manager Food EMEA

Sensitech | A Carrier Company

Overview

At Sensitech, a Carrier company, we're helping the world's leading food brands reduce waste, protect product quality, and improve supply chain performance through advanced cold chain visibility solutions.

We are looking for a Food Program Manager EMEA to manage strategic customer programs, drive solution adoption, and turn data into meaningful business insights. Acting as a trusted advisor to global food industry customers, you will lead implementations, optimize supply chain performance, and help customers maximize value from our IoT, analytics, and digital visibility platforms. This is a highly visible, customer-facing role combining program management, data analytics, and commercial partnership, all while contributing to the global mission of reducing food waste.

What will you be doing?

As a Food Program Manager, you will be the primary post-sales contact for strategic customer accounts, ensuring they maximize value from Sensitech's digital solutions while driving continuous improvement across their supply chains.

Key Responsibilities

· Own the end-to-end customer lifecycle, including onboarding, implementation, software adoption, program expansion, and ongoing customer success.

· Act as a trusted advisor and strategic partner to major food manufacturers, distributors, and retailers across EMEA.

· Analyse cold chain and logistics data to identify trends, risks, opportunities, and performance improvements.

· Translate complex data into actionable recommendations that customers can easily understand and implement.

· Lead customer business reviews and present operational insights to senior stakeholders, executive teams, and industry audiences.

· Serve as the Voice of the Customer, partnering closely with Product Management, Engineering, Quality, and Support teams to influence future product development.

· Develop implementation plans and continuous improvement roadmaps that help customers optimize cold chain performance and reduce food waste.

· Drive adoption of AI, automation, machine learning, and predictive analytics to improve both internal processes and customer outcomes.

· Collaborate closely with Sales teams to support account growth strategies and identify opportunities for expansion.

· Manage multiple customer programs simultaneously while maintaining high levels of quality, organization, and customer satisfaction.

· Travel across Europe to support customer engagements, business reviews, workshops, and industry events.

Do you have?

· Bachelor's degree in Engineering, Supply Chain Management, Business, Analytics, Logistics, or a related field.

· 5+ years of experience in Program Management, Customer Success, Software Implementation, Supply Chain Consulting, or a similar customer-facing role.

· Experience working within complex global supply chain, logistics, visibility platform, or cold chain environments.

· Strong analytical skills with experience using data visualization and business intelligence tools

· Proven ability to transform data into practical business recommendations and measurable customer value.

· Experience managing enterprise customers and engaging confidently with senior stakeholders.

· Excellent project management and organizational skills, with the ability to balance multiple priorities.

· Strong communication and presentation skills, including the ability to present to executive and board-level audiences.

· Fluent English, German, Italian, or Spanish, are highly desirable.

· Must be living in the Netherlands

What We Offer

· A collaborative international environment with opportunities to work alongside experts across Sales, Engineering, Product Management, Data Analytics, and Customer Success.

· High levels of autonomy, flexibility, and ownership in managing your customer portfolio. The Program Management team operates with significant independence and accountability for customer outcomes.

· Hybrid working model with flexibility to manage your schedule.

· Ongoing learning and development opportunities.

· Career growth within a global organization committed to innovation and digital transformation.

Pay Range: