Customer Success Manager
At a glance
Mid-level Customer Success role at Cambium Learning Group. Remote, United States of America · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Coordinate and track implementation and educator learning services for K-12 accounts across your assigned region
- Build tailored implementation plans with district and school stakeholders, then align resources to local needs
- Review usage and account information to assess progress, surface customer needs, and flag implementation gaps
- Address delivery problems by proposing solutions and explain the programs, systems, and processes customers rely on
What you bring
- You have supported large district clients through professional learning, customer service, and implementation partnerships
- Your background includes teaching or administration in elementary or secondary education, preferably literacy
- You have created and delivered professional learning for K-12 educators and administrators
- You work comfortably with technology, learn new tools quickly, and apply them to customer challenges
Who this fits
This role suits someone who can support large K-12 districts, guide educators and administrators, and turn usage data into implementation action. It is a remote United States role tied to a specific state or region, with customer-site visits and travel of up to thirty percent in-state plus some out-of-state travel. Your experience with data-driven instruction, blended learning, or motivating others to act would also align well.
From the employer
Thank you for sharing your interests! Here at Cambium, we are always looking for passionate, talented people to join the team. If you have searched our current openings and haven’t been able to find a position that fits, we’d still love to hear from you! Please take a look at the below and fill out an application here. As soon as we have a similar opening that fits your skill set, we will reach out. We look forward to learning your interests!
Job Overview:
Our Customer Success team continues to grow across Lexia Learning! Our Customer Success Managers are responsible for overseeing the delivery of a range of educator professional learning and implementation support services within an assigned geographic area.
Location:
These positions are state or region specific, so please express your interest here if you do not see opportunities immediately available in your territory.
These positions are remote opportunities, however will require onsite visits as requested through our customers. Must be willing to travel up to 30% in-state and some out of state travel as needed.
Job Responsibilities:
Coordinate, deliver, and track implementation and professional learning services to a large K-12 customer base in an assigned geographic region to achieve all goals for retention and expansion
Develop comprehensive, customized implementation plans in consultation with various identified stakeholders
As part of the support for district and building leadership, provide guidance on and align resources to local standards, staff needs, implementation best practices, and complementary programs in use at the school
Analyze usage data and district account data to determine implementation status and identify customer needs
Proactively communicate implementation gaps to customer
Problem solve and offer solutions to address identified implementation gaps
Understand all facets of our programs and services – technical and operational, as well as internal systems and processes
What we are often looking for:
Direct client experience in support of large district accounts including professional learning, customer services and implementation partnerships
Elementary or secondary teaching and/or administrative experience, preferably with a background in literacy
Experience in the development and delivery of professional learning for K-12 educators and administrators
Experience with data-driven instruction and blended learning models
Experience inspiring others to action (leadership, fundraising, public service)
Highly adept with technology, and quick to learn new technologies and apply solutions
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.
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