Marketing Representative, Caesar's Rewards-Full or Part Time (Evenings)
Caesars Sportsbook Open · verified Oct 7, 2026 At a glance
Mid-level General Marketing role at Caesars Sportsbook. Kansas City · part-time.
Pay not stated General Marketing salary
growthroles summary, based on the employer's posting.
What you'll do
- Help guests use Caesars Rewards, resolve account discrepancies, issue cards, and create or reset PINs
- Explain current and upcoming promotions, support marketing activities, and coordinate with other casino departments
- Check eligibility for VIP Laurel Lounge access, assist guests, and keep seating areas clean
- Handle opening and closing tasks, manage guest lines, and respond promptly to concerns
- Follow gaming regulations and daily procedures for identification, records, and account support
What you bring
- You are at least eighteen and have a high school diploma
- You can read, write, and communicate in English, and type at the required speed
- You can obtain a Missouri gaming license and pass the required background check
- You bring customer service experience and can manage several tasks in a busy, loud setting
Who this fits
This role suits someone who enjoys guest-facing service and can stay organized while handling account questions and lounge access. You’ll work onsite in Kansas City on a variable schedule that includes evenings, weekends, and holidays; the position may also involve overtime. The work includes extended periods of sitting or standing and occasional lifting of up to forty pounds.
From the employer
This position typically starts at $18 per hour and works a variable schedule, including evenings, weekends and holidays. Team members begin accruing PTO starting on day one, and full‑time employees are eligible for benefits after 90 days.
This role puts you right in the heart of a lively, fast‑paced entertainment environment where you get to connect with guests and elevate their experience every day. You’ll become the go‑to expert for helping visitors navigate the Caesars Rewards program, solve account challenges, and keep everything running smoothly on the floor. With opportunities to collaborate across departments, resolve real‑time issues, and authorize high‑value perks, you’ll play a key part in creating memorable guest interactions. This position also puts you at the center of a warm, welcoming environment where you get to greet guests, offer personalized service, and make every visit feel special. You’ll keep the Laurel Lounge running smoothly by managing access, anticipating needs, and working as part of a fast‑moving team that keeps the space spotless and inviting. Every shift brings new interactions, new moments to brighten someone’s day, and plenty of opportunities to showcase your hospitality skills
If you thrive in an energetic setting where every shift brings something new, this position delivers that momentum.
Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready‑to‑learn attitude.
Greets guests and team members warmly and professionally, supporting our Family Style Service culture.
Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.
- Provide Family Style Service and support all aspects of the Caesars Rewards loyalty program.
- Responsible for maintaining daily procedures, which include discerning appropriate ID, filing, record keeping, problem solving and navigating various computer software/programs.
- Assist guests with all data integrity account issues; including issuing Caesars Rewards cards, PIN creation, changes and resets, out of sync mail files, suspended accounts, returned mail, and research all account discrepancies and inquiries regarding tracked play and coupons
- Help facilitate the front-line execution of various marketing efforts
- Issues new and replacement Caesars Rewards cards to guests
- Stays knowledgeable and able to articulate to guests information about the various ongoing and future promotions.
- Interact with other casino-related departments on a routine basis.
- Be visible and available to listen to and discern guest concerns and quickly attempt to remedy different situations.
- Manage guest lines in an efficient manner.
- Perform all routine opening/closing responsibilities.
- Always available to assist with other duties when necessary to support marketing efforts and or the Caesars Rewards loyalty program.
- Verifies guest’s eligibility to enter private Laurel Lounge areas and eligibility of guests. Maintains access to the VIP Laurel Lounge within department standards
- Help service guests as necessary in a team aspect. Busses guest seating areas as needed in adjacent area.
- Ensure compliance with internal regulations and Missouri Gaming Commission regulations
Must be at least 18 yrs. of age.
Ability to read, write, and understand English.
Communicates effectively and maintains positive working relationships with guests, coworkers, and management.
Must pass the required background check.
Must be able to obtain a Missouri Gaming License
Well-groomed hair and personal hygiene are essential.
High School Diploma
Excellent communication and organizational skills.
Must be able to type 30 - 35 word per minute. Previous computer skills preferred.
Must enjoy working with the public. Previous experience working in a customer service position.
Ability to work in a loud, fast‑paced environment while handling multiple tasks under time constraints.
Requires frequent, walking, bending, lifting, reaching, pushing, and pulling throughout the shift.
This position may require long periods of sitting, standing. Must be able to lift up to 40 pounds on an occasional basis, reach above head occasionally, bend below knee level occasionally, and rotate torso periodically
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