Remote Customer Onboarding Consultant
At a glance
Mid-level Customer Success role at BuzzTech Media. Remote · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Welcome new clients and lead virtual calls to clarify their needs, goals, and workflows
- Set onboarding expectations, coordinate setup with internal teams, and keep service delivery on schedule
- Record progress carefully in CRM systems while maintaining clear follow-up throughout onboarding
- Resolve client questions, escalate issues when necessary, and hand accounts into ongoing support
What you bring
- Background in customer onboarding, client services, or sales is useful but not required
- Strong communication skills and the ability to build productive client relationships
- Excellent organization, follow-through, and attention to detail across multiple onboarding steps
- Comfort with remote work, new technology, and learning unfamiliar tools and processes quickly
Who this fits
This role suits a client-facing professional who can guide new customers, coordinate details, and keep communication constructive when issues arise. You’ll work fully remotely in a fast-paced setting and need a professional, positive, solution-focused approach.
From the employer
Remote Customer Onboarding Consultant
About This Role:
BuzzTechMedia is a digital solutions company helping businesses and professionals work more efficiently through high-quality virtual assistance and digital support services. We are seeking client-focused Customer Onboarding Consultants to join our growing sales team. You’ll serve as trusted point of contact during onboarding - setting expectations, coordinating next steps, and ensuring each client is satisfied with the value of our services.
Key Responsibilities:
Welcome new clients and guide them through the onboarding process
Conduct virtual onboarding calls to understand client needs, goals, and workflows
Coordinate with internal teams to ensure accurate setup and timely service
Track onboarding progress and maintain detailed records in CRM systems
Address questions or concerns and escalate issues when needed
Ensure a smooth transition from onboarding to ongoing account support
What We’re Looking For:
Experience in customer onboarding, client services, or sales is preferred but not required
Strong communication and relationship-building skills
Highly organized with excellent follow-up and attention to detail
Comfortable working in a fully remote, fast-paced environment
Tech-savvy with the ability to learn new tools and processes quickly
Professional, positive, and solution-oriented mindset
What We Offer:
Competitive base salary plus performance-based bonuses
Benefits including medical, dental, 401(k), and paid time off
Fully remote position with structured support
Fully remote position with structured support
Collaborative and growth-oriented team culture
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