Customer Success Manager
bringitps Open · verified Oct 25, 2026 At a glance
Manager-level Customer Success role at bringitps. Guadalajara.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Review account status with delivery and managed services teams, then follow up on customer health
- Assess satisfaction measures and account results to spot risks and opportunities for growth
- Help shape sales and retention plans, while working to meet sales goals and keep customers
- Build partner relationships and secure longer-term contracts
What you bring
- A bachelor’s degree in business, international business, accounting, finance or a related area
- Three to six years working with six-week sales cycles and small or midsize business customers
- Professional written and spoken English and Spanish
- Experience in manufacturing, wholesale distribution, supply chain, finance or another listed sector
Who this fits
This role suits someone who can balance account retention with sales growth and collaborate across delivery and managed services. It is based in Guadalajara.
From the employer
We Are Bring IT! 🚀
We are a dynamic, and fast-growing professional services company bringing digital transformation to our clients around the world. From launching products to market to driving productivity with the right technology and processes, the work we do is improving the way people work. To achieve this, we are building a global and diverse team capable of tackling some of today’s most important challenges. We call this unique approach “360 Success.”
We are recognized as one of the fastest-growing and most successful companies in the INC5000 ranking in the U.S. 🇺🇸, and we are opening new offices around the world to continue growing, exploring, and diversifying. With more than 10 recognitions from our partners, we continue to lead in our markets. 🏆
About the Role
As a Customer Success Manager you'll be responsible for maintaining strong client relationships, ensuring customer satisfaction, and driving long-term account success. This role regularly collaborates with Delivery and Managed Services teams to review account status, monitor customer health and satisfaction metrics, analyze account performance, and identify growth opportunities. Additionally, the Customer Success Manager contributes to sales and retention strategies, helping maximize customer value, engagement, and overall business outcomes.
What You'll Do
- Conduct regular status reviews with Delivery and Managed Services teams.
- Monitor and evaluate customer satisfaction metrics.
- Collaborate on developing sales strategies.
- Track and analyze account performance.
Role Profile
Required
- Education / Degree Requirement: Bachelor's Degree in Business Administration, International Business, Accounting, Finance, or related field.
- Years of Experience: 3 to 6 years of experience in 6-week sales cycle and SMB market segment. Industry expertise in Manufacturing, Wholesale Distribution, Supply Chain, or Finance sectors.
- Language Requirements: Professional proficiency in English and Spanish, both written and verbal.
Commercial Focus:
- Enhance overall account success.
- Cultivate strategic alliances with alliance partners.
- Achieve established sales quotas and targets.
- Maintain customer retention rate within the installed base.
- Secure contracts with an average duration exceeding 6 months.
Ready to join Bring IT?
Apply now and help shape the future of digital transformation. 🚀✅
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