SMEs Relationship Manager
At a glance
Manager-level Account Management role at Bosta. Cairo · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Find financing prospects beyond the current customer base through visits, referrals, events, partnerships and other channels
- Build relationships with business decision-makers and uncover their financing needs, cash flow and growth plans
- Explain financing options and terms, check eligibility, and gather complete customer applications
- Track each opportunity from first contact through approval and payout, coordinating with internal teams and keeping CRM records current
- Review stalled or rejected deals, follow up on open cases and refine the prospect pipeline
What you bring
- Two to three years in B2B sales, including field selling and winning new customers
- At least one year in fintech, SME finance, lending or another listed financial-services area
- A track record of bringing in B2B customers and meeting commercial goals, including direct work with business decision-makers
- You own a car and can work in both Arabic and English
Who this fits
This role suits someone comfortable spending much of the working week visiting businesses and developing new financing customers. You’ll manage prospects through qualification and the financing process, rather than focusing on Bosta’s existing customer portfolio. The position is based in Cairo and is hybrid.
From the employer
Relationship Executive to join its Commercial team and drive new customer
acquisition.
This is a highly field-oriented role focused on acquiring new financing customers
outside Bosta existing customer base. The successful candidate will be
responsible for identifying, approaching, qualifying, and acquiring businesses that
require financing to support their working capital, inventory, expansion, and
overall business growth.
The role focuses primarily on financing acquisition. Customers are not required to
use Bosta's delivery services to become Bosta Capital customers. However, where
relevant, acquired customers may also represent potential opportunities for
Bosta's logistics and delivery services.
Job Description
New Business Acquisition
• Identify and acquire new financing customers outside Bosta's existing
customer portfolio.
• Conduct regular outdoor prospecting and face-to-face customer visits.
• Independently build a strong pipeline of potential financing customers.
• Generate new leads through field acquisition, referrals, networking, merchant
communities, events, exhibitions, partnerships, and other prospecting
channels.
• Approach and develop relationships with business owners, founders, CEOs,
CFOs, finance managers, and other key decision-makers.
• Identify customer financing needs, business challenges, growth plans, and
working-capital requirements.
• Develop and maintain strong relationships with prospects throughout the
acquisition journey.
Financing Sales & Customer Qualification
• Understand each customer's business model, sales cycle, cash-flow
requirements, and financing needs.
• Present Bosta Capital's financing solutions clearly and professionally.
• Explain relevant financing requirements, processes, and commercial terms to
potential customers.
• Qualify prospects according to Bosta Capital's eligibility and financing criteria.
• Collect and validate required customer information and documentation.
• Ensure customer applications are complete and properly qualified before
submission.
• Coordinate closely with Credit, Risk, Operations, Finance, and other relevant
internal teams.
• Follow financing opportunities throughout the full customer journey, from
prospecting and application through approval, contracting, and disbursement.
• Maintain clear and professional communication with customers throughout
the process.
Pipeline Management
• Build and maintain a healthy pipeline of qualified financing opportunities.
• Maintain accurate and up-to-date CRM records for all prospects, customer
visits, applications, approvals, rejections, and financing opportunities.
• Provide accurate sales forecasts and pipeline updates.
• Monitor opportunities throughout the sales funnel and proactively follow up
on pending cases.
• Identify reasons for rejected, delayed, or lost opportunities and take
appropriate corrective actions.
• Continuously identify and develop new acquisition channels and market
opportunities.
Portfolio Quality
• Focus on acquiring sustainable businesses with appropriate financing
requirements.
• Maintain strong customer qualification standards before submitting financing
Job Requirement
- • 2–3 years of B2B sales experience, with a strong focus on outdoor/field sales
and new customer acquisition.
• Minimum 1–2 years of relevant experience in Fintech, SME Financing, Business
Lending, Factoring, Microfinance, SME Banking, Merchant Financing, or similar
financial services.
• Proven outdoor/field sales experience is mandatory.
• Proven track record of acquiring new B2B customers and achieving commercial
objectives.
• Experience dealing directly with business owners and key decision-makers.
• Existing network of merchants, SMEs, e-commerce businesses, retailers, or
business owners is highly preferred.
• Good understanding of financing products, customer documentation, KYC
processes, and basic credit assessment.
• Strong prospecting, negotiation, relationship-building, and closing skills.
• Comfortable spending a significant portion of working time conducting
outdoor customer visits and field acquisition.
• Must own a personal car.
• Good command of Arabic and English.
• Good knowledge of CRM systems and Microsoft Office/Google Workspace.
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