Senior Hub Communications Associate ( New Cairo )

Bosta bosta.co Open · verified Aug 17, 2026

On-site Cairo Full-time Senior Communications

Senior Communications role at Bosta. Cairo · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Manage hub-related Freshdesk tickets and keep each case moving
Bring customer service, account management, and operations together to solve issues
Track liability, meet SLA deadlines, and escalate aging orders
Serve as the link between clients and internal teams
Report on returns, unresolved tickets, and important hub issues

What you bring

A bachelor’s degree in business, logistics, or a related discipline
Experience across communication, logistics, and customer service
Strong coordination, communication, and problem-solving ability
Comfort using CRM or ticketing tools such as Freshdesk
Fluent Arabic and good English, spoken and written

Who this fits

You'll suit a senior communications role focused on hub coordination, issue resolution, and client follow-up across customer service, account management, and operations. The role is onsite in New Cairo, requires fluent Arabic and good English, and involves handling pressure and multiple tasks.

From the employer

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. The Role! To manage and follow up on all hub-related communications, ensuring issues are resolved efficiently between Customer Service, Account Managers, and Operations teams. The role focuses on problem-solving, SLA compliance, and maintaining smooth coordination across departments. Job Code : Incremental 202646113-047

Job Responsibilities :

Handle and follow up on all Freshdesk tickets related to the hub.
Coordinate with CS, AMs, and Operations to resolve client and order issues.
Track liability and ensure all cases are closed within SLA.
Monitor Aging orders and escalate delays when needed.
Act as the main communication point between internal teams and clients.
Prepare short, clear reports on returns, open tickets, and key issues.
Assist in coordinating the logistics for special handling items (e.g., hazardous materials, high-value goods).
Ensure all required documentation for returns (e.g., proof of delivery, inspection reports) is accurately filed and shared with the appropriate stakeholders.

Job Qualifications

Bachelor’s degree in Business, Logistics, or related field.
1 to 3 years of experience in communication, logistics, and customer service.
Strong coordination, problem-solving, and communication skills.
Proficiency in CRM/ticketing systems (e.g., Freshdesk).
Good English and fluent Arabic (verbal and written).
Ability to handle pressure and multitask effectively.