Senior Hub Communications Associate ( Banha )

Bosta bosta.co Open · verified Sep 16, 2026

On-site Banha Full-time Senior Communications

Senior Communications role at Bosta. Banha · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You’ll manage Freshdesk tickets tied to the Banha hub and keep follow-up moving
You’ll bring CS, Account Managers, and Operations together to solve client and order problems
You’ll monitor liability and aging orders, escalating delays and keeping cases within SLA
You’ll connect internal teams with clients and prepare concise reports on returns and open issues
You’ll support special-item logistics and file return documents for the right stakeholders

What you bring

Bachelor’s degree in Business, Logistics, or a related discipline
One to three years in communications, logistics, and customer service
Strong coordination, problem-solving, and communication abilities
Experience with CRM or ticketing tools such as Freshdesk
Good English, fluent Arabic, and the ability to multitask under pressure

Who this fits

You’ll suit a role focused on hub communications, issue resolution, SLA follow-through, and coordination across teams. The position is full-time and onsite in Banha, with Arabic and English needed for verbal and written communication.

From the employer

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. The Role! To manage and follow up on all hub-related communications, ensuring issues are resolved efficiently between Customer Service, Account Managers, and Operations teams. The role focuses on problem-solving, SLA compliance, and maintaining smooth coordination across departments. Job Code : Incremental 202646113-047

Job Responsibilities :

Handle and follow up on all Freshdesk tickets related to the hub.
Coordinate with CS, AMs, and Operations to resolve client and order issues.
Track liability and ensure all cases are closed within SLA.
Monitor Aging orders and escalate delays when needed.
Act as the main communication point between internal teams and clients.
Prepare short, clear reports on returns, open tickets, and key issues.
Assist in coordinating the logistics for special handling items (e.g., hazardous materials, high-value goods).
Ensure all required documentation for returns (e.g., proof of delivery, inspection reports) is accurately filed and shared with the appropriate stakeholders.

Job Qualifications

Bachelor’s degree in Business, Logistics, or related field.
1 to 3 years of experience in communication, logistics, and customer service.
Strong coordination, problem-solving, and communication skills.
Proficiency in CRM/ticketing systems (e.g., Freshdesk).
Good English and fluent Arabic (verbal and written).
Ability to handle pressure and multitask effectively.