Senior Hub Communications Associate ( New Cairo )

Bosta bosta.co Open · verified Oct 14, 2026

On-site New Cairo City Full-time Senior Communications

At a glance

Senior Communications role at Bosta. New Cairo City · full-time.

Pay not stated Communications salary

RoleCommunications

SenioritySenior

LocationNew Cairo City

WorkplaceOn-site

EmploymentFull-time

PostedOct 13, 2026 · 1d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Manage hub-related Freshdesk tickets and bring customer, order, and return issues to resolution with internal teams
Track liability cases against SLA deadlines, and flag aging orders when delays need attention
Keep clients and Customer Service, Account Managers, and Operations aligned as the main contact between them
Prepare concise updates on returns, unresolved tickets, and key hub issues
Arrange special-item logistics and make sure return records reach the right stakeholders

What you bring

A bachelor’s degree in business, logistics, or a related discipline
One to three years working across communications, logistics, and customer service
Hands-on ability with CRM or ticketing software, such as Freshdesk
Fluent Arabic and good English, spoken and written

Who this fits

This suits a senior-titled, hands-on coordination role focused on resolving hub issues and meeting SLA deadlines. You’ll work on-site in New Cairo City and need to manage competing tasks under pressure.

From the employer

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. The Role! To manage and follow up on all hub-related communications, ensuring issues are resolved efficiently between Customer Service, Account Managers, and Operations teams. The role focuses on problem-solving, SLA compliance, and maintaining smooth coordination across departments. Job Code : Non-Budgeted-2025OPER-201

Job Responsibilities :

Handle and follow up on all Freshdesk tickets related to the hub.
Coordinate with CS, AMs, and Operations to resolve client and order issues.
Track liability and ensure all cases are closed within SLA.
Monitor Aging orders and escalate delays when needed.
Act as the main communication point between internal teams and clients.
Prepare short, clear reports on returns, open tickets, and key issues.
Assist in coordinating the logistics for special handling items (e.g., hazardous materials, high-value goods).
Ensure all required documentation for returns (e.g., proof of delivery, inspection reports) is accurately filed and shared with the appropriate stakeholders.

Job Qualifications

Bachelor’s degree in Business, Logistics, or related field.
1 to 3 years of experience in communication, logistics, and customer service.
Strong coordination, problem-solving, and communication skills.
Proficiency in CRM/ticketing systems (e.g., Freshdesk).
Good English and fluent Arabic (verbal and written).
Ability to handle pressure and multitask effectively.