Senior Account Manager (Logistics Field)

Bosta bosta.co Open · verified Sep 25, 2026

On-site Cairo Full-time Senior Account Management

At a glance

Senior Account Management role at Bosta. Cairo · full-time.

Pay not stated

RoleAccount Management

SenioritySenior

LocationCairo

WorkplaceOn-site

EmploymentFull-time

PostedJun 24, 2025 · 15mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Act as the main contact for major clients and build durable relationships with their stakeholders
Support customers through email, phone, virtual presentations, screen sharing, and in-person meetings
Coordinate with internal teams to deliver solutions on schedule and aligned with client goals
Share initiative progress with internal and external stakeholders each month or quarter
Track account goals and usage while protecting client satisfaction and retention

What you bring

At least three years in a comparable shipping or logistics position is preferred
You can communicate, present, and influence effectively with everyone from colleagues to executive and C-level stakeholders
You can juggle competing work, prioritize carefully, and maintain close attention to deadlines and detail
Strong listening, negotiation, presentation, written communication, critical thinking, and problem-solving abilities
You are self-directed, relationship-oriented, and able to perform in a results-focused startup setting

Who this fits

You’ll suit a senior client-facing role centered on major accounts, retention, service delivery, and commercial relationship growth. The position is based onsite in Cairo, Egypt and involves regular contact through calls, virtual sessions, screen sharing, and in-person meetings. Experience with a CRM system can help, but it is listed as a plus rather than a requirement.

From the employer

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. The Role! This is the ideal role for someone with B2B customer success experience, who’s looking for their first steps towards account management. You’ll collaborate closely with other members of the Commercial team to ensure that our partners are set up to be successful. As an Account Manager, you will be one of the pioneering members who are responsible for managing a defined portfolio of major clients and positively contribute to expanding business relations and the retention of existing clients. Job Code: New 2026COMM-002

Job Responsibilities:

Be the primary point of contact and build long-term relationships with clients.
Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings.
Develop a trusted advisor relationship with key accounts, client stakeholders.
Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics/goals.
Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Monitor and analyze customer’s usage of our service.
Liaise between the customer and internal teams.

Job Qualifications:

3+ years of experience in a similar role in the shipping/logistics field is a preferable.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
Proven ability to manage multiple tasks at a time while paying strict attention to detail
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communications skills
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability, and maturity
Ability to prioritize among competing tasks.
Critical thinking and problem-solving skills.
Excellent time management skills.
Keen attention to detail and adherence to deadlines.
Experience with CRM system is a plus.
Able to work in a start-up field.