Vice President, Client Operations
Hybrid Pittsburgh Full-time VP Account Management
At a glance
Leadership Account Management role at BNY External Career Site. Pittsburgh · full-time.
Pay not stated
RoleAccount Management
SeniorityVP
LocationPittsburgh
WorkplaceHybrid
EmploymentFull-time
PostedSep 29, 2026 · 2d ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Build client service plans using detailed knowledge of client operations and industry practices
- Review how service is delivered and lead changes that improve client satisfaction and operational efficiency
- Track regulatory and company requirements, keeping your knowledge current and putting needed changes in place
- Bring teams together to meet client needs and untangle difficult issues
What you bring
- A bachelor’s degree in business, finance, or a related discipline
- Typically, seven to twelve years of overall work experience
- Strong analytical and problem-solving ability, including interpreting complex data to guide decisions
- Hands-on knowledge of client service operations and relevant regulations and standards
Who this fits
This VP role suits someone experienced in client operations who can lead service improvements and resolve complex client issues. The position is hybrid in Pittsburgh.
From the employer
In this role, you’ll make an impact in the following ways:
- Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
- Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
- Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
- Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree in business, Finance, or a related field.
- Advanced degree or professional certification preferred.
- Typically, 7-12 years of total experience.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
- Proficiency in client service operations and a thorough understanding of industry regulations and standards.
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