Vice President, Client Operations Manager

BNY External Career Site Open · verified Oct 9, 2026

Manchester Full-time VP Account Management

At a glance

VP-level Account Management role at BNY External Career Site. Manchester · full-time.

Pay not stated

RoleAccount Management

SeniorityVP

LocationManchester

EmploymentFull-time

PostedOct 8, 2026 · 1d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Lead the client operations and reporting team, improving its work while keeping it aligned with company principles
Shape service-delivery plans using industry practices and new solutions to improve the client experience
Coordinate with other teams to simplify operations and deliver accurate client reports on time
Act as the main contact for key clients, resolving their requests and concerns
Review performance measures, address service gaps, and uphold regulatory and internal controls

What you bring

A bachelor's degree in business, finance, or a related area is required
You bring leadership ability and experience managing a team
You can analyze problems, find solutions, and communicate effectively with clients and internal teams
Background in operations or client service is preferred

Who this fits

This VP-level role suits someone ready to lead a client operations and reporting team while serving as a key client contact. The position is based in Manchester, United Kingdom.

From the employer

We’re seeking a future team member for the role of Vice President, OPS Client Service Manager to join our Derivatives, Institutional Accounting EMEA team. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways:

Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction.
Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

To be successful in this role, we’re seeking the following:

Bachelor's degree in Business Administration, Finance, or a related field.
Advanced degree or relevant certifications are a plus.
Experience in an operational area and/or client services is preferred.
Strong leadership and team management skills.
Excellent analytical and problem-solving abilities.
Effective communication and interpersonal skills for client interaction and collaboration across teams.