Vice President, Client Operations Manager
BNY External Career Site Open · verified Oct 22, 2026 At a glance
VP-level Account Management role at BNY External Career Site. Lake Mary · full-time · no salary stated · we estimate $135,000–$219,375 across the United States.
BNY External Career Site has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Oversee service and operational support for a client portfolio, building relationships around clients’ goals and service needs
- Shape service plans using operational knowledge, industry practices and performance measures to improve outcomes for clients
- Bring operations, technology and business groups together to fix complex client problems and simplify workflows
- Verify client reports and service updates are accurate, on time and clear for clients and key stakeholders
- Review operating results, address process gaps and strengthen client satisfaction, risk reduction and controls
What you bring
- A bachelor’s degree in business, finance or a related discipline, or equivalent education and experience
- Typically seven to twelve years working in client service, client operations, financial services operations or a related area
- Strong client relationship, communication and stakeholder skills, including the ability to gain support across teams
- Leadership, analytical and problem-solving skills, with a thorough grasp of operational risk and regulatory obligations
Who this fits
This VP position suits an experienced client operations professional ready to lead service delivery and tackle complex client and operational issues. The role is based in Lake Mary, Florida.
From the employer
Vice President, OPS Client Service Manager
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, OPS Client Service Manager to join our Client Operations team. This role is located in Lake Mary, FL.
In this role, you’ll make an impact in the following ways:
- Lead client service and operational support activities for a portfolio of clients by fostering strong relationships, understanding client objectives, and ensuring exceptional service delivery.
- Develop and implement client service strategies by leveraging operational expertise, industry best practices, and performance metrics to enhance the client experience and improve service outcomes.
- Partner with cross-functional teams across operations, technology, and business functions to resolve complex client issues, streamline processes, and drive operational efficiency.
- Oversee client reporting and service delivery activities by ensuring the accuracy, timeliness, and quality of information provided to clients and key stakeholders.
- Monitor operational performance, identify process improvement opportunities, and implement solutions that enhance client satisfaction, reduce risk, and strengthen controls.
- Ensure compliance with regulatory requirements, internal policies, and operational standards while promoting a culture of accountability, risk awareness, and operational excellence.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree in business, Finance, or a related field, or the equivalent combination of education and experience required.
- Advanced degree or professional certification preferred.
- Typically, 7-12 years of experience in client operations, client service, financial services operations, or a related field.
- Strong client relationship management, communication, and stakeholder engagement skills with the ability to influence and collaborate across teams.
- Demonstrated leadership, analytical, and problem-solving skills with experience addressing complex operational and client service challenges.
- Thorough understanding of client service operations, operational risk management, regulatory requirements, and industry best practices.
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune, 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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