Manager Business Development Aftersales
At a glance
Mid-level Business Development role at BMW Group. Mexico City.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Research markets to uncover growth openings and competitive advantages across the Customer Support operation
- Review performance measures to judge how well business development programs are working
- Spot operational improvements, then put stronger practices into place
- Set the Customer Support strategy, market initiatives, and measures for Latin America
- Encourage teams to suggest new solutions and adapt to change
What you bring
- A business, marketing, or related bachelor's degree is required; an MBA or master's is preferred
- At least seven years in business development, sales, or a closely related area
- Demonstrated team leadership with results delivered in a changing environment
- Digital and technical capability covering e-commerce, customer experience, and transformation programs
- Strong spoken and written English and Spanish
Who this fits
This role suits a bilingual leader who can guide teams, assess market opportunities, and shape Customer Support strategy across Latin America. The scope covers markets including Mexico, Brazil, and Argentina, with responsibility for strategic initiatives and operational improvement.
From the employer
HAPPY CUSTOMERS MAKE EVERYONE’S DAY.
SHARE YOUR PASSION.
At BMW, our dedicated customer service teams always go the extra mile, proactively meeting people’s needs with a truly personal touch. And everyone has a role to play when it comes to making our customers happy. So whether you’re passionate about helping others or finding elegant solutions to complex problems, you’re sure to find an exciting challenge with us. Fostering a culture where everyone feels empowered, rewarded and supported is the driving force behind our success. So join us in changing the way the world moves for good.
MANAGER BUSINESS DEVELOPMENT AFTERSALES
BMW MEXICO
As a Customer Experience Manager at BMW Group, you will lead the strategic vision and growth of our Customer Support operations across Latin America. In this key leadership role, you will empower a talented team, optimize our extensive dealer and importer network, and drive innovative commercial strategies for our vehicle lineup, accessories, and digital services. If you are a visionary leader passionate about transformation, market expansion, and delivering premium experiences across dynamic markets like Mexico, Brazil, and Argentina, this is your opportunity to make a lasting impact.
WHAT AWAITS YOU?
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Conduct comprehensive market research and analysis to identify growth opportunities and competitive advantages.
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Analyze performance metrics to evaluate the effectiveness of business development initiatives.
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Identify areas for continuous improvement and implement best practices to enhance operational performance.
- Foster a culture of continuous improvement by encouraging team members to contribute innovative solutions and embrace change.
- Responsible for the definition of the Customer Support strategy, the strategic initiatives and measures of the market.
WHAT SHOUL YOU BRING ALONG?
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Bachelor's degree in Business Administration, Marketing or a related; Master’s degree or MBA is preferred.
- A minimum of 7 years of experience in business development, sales or a related.
- Proven leadership experience, with a track record of successfully managing teams and driving results in a dynamic environment.
- Strong digital and technical skills, familiarity with e-commerce, customer experience, and digital transformation initiatives.
- Proficiency in both English and Spanish, with strong verbal and written communication skills.
At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.
Learn more here.
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