Senior Customer Success Manager, Dashboard Legal
Bloomberg Open · verified Sep 21, 2026 At a glance
Senior Customer Success role at Bloomberg. Arlington · full-time · $100,000–$150,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for users at existing clients, increasing adoption, engagement, renewals, and user counts
- Build durable customer relationships while spotting opportunities to expand existing accounts
- Track account health and create engagement plans tailored to each customer
- Train client teams, onboard new employees, and help users configure alerts and dashboards
- Work with Relationship Partners on account plans and additional growth opportunities
What you bring
- At least seven years in successful sales or account management within a comparable business setting
- A bachelor’s degree focused on business, marketing, sales, or a related area, or equivalent experience
- Strong analytical, organizational, and interpersonal communication abilities
- The ability to prioritize accounts and juggle projects while meeting objectives and deadlines
- Willingness to travel throughout an assigned territory
Who this fits
This role suits a senior customer success or account management professional who can manage existing accounts, train users, and develop expansion opportunities. Knowledge of law firms, tax and accounting, or corporate markets is preferred. The position is based in Arlington and includes travel within an assigned territory.
From the employer
Primary Responsibilities:
- Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
- Establishes long-term relationships with customers and identifies up-sell opportunities.
- Proactively monitors account health and crafts engagement strategies.
- Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms.
- Helps clients set up alerts, dashboards, and more.
- Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
- Participates in special projects and performs other duties as assigned.
Job Requirements:
- Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred.
- Proven ability to prioritize accounts and manage multiple projects and activities to meet business’ objectives and deadlines.
- Strong analytical, organizational and interpersonal communication skills.
- Ability to travel to within assigned territory.
Education and Experience:
- Bachelor’s degree with coursework in business, marketing, sales or related field; or equivalent experience.
- 7 or more years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
- Prior Account Management experience is preferred.
Compensation Range:
$100,000.00-$150,000.00You will also participate in the Client Incentive Bonus program which has quarterly and annual incentive elements. During the interview process, our hiring team will discuss the compensation elements that make up the on-target earnings for this role, including how to maximize your earnings in this position.
Equal Opportunity
Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”).
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