Business Development Manager
Black Box Careers Open · verified Sep 25, 2026 At a glance
Mid-level Business Development role at Black Box Careers. Melbourne · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Win new clients and manage RFQs, RFIs, and RFPs from response through proposal
- Build quotes, pitch solutions, and involve Solutions and Innovation in demonstrations and discovery workshops
- Grow selected accounts through relationship management, renewals, account plans, and roadmap sessions
- Keep Salesforce opportunities current while delivering revenue and gross-margin results across reporting periods
- Maintain vendor certifications and sell business value rather than relying on discounts
What you bring
- At least six years in sales, with a record of surpassing quotas and key performance measures
- You understand contact-centre technology, CCaaS, cloud transformation, and related services well enough to sell them
- Strong commercial judgment and contact-centre industry knowledge support strategic, value-led selling
- You can present, negotiate, write, and communicate effectively with clients at every organisational level
- A bachelor’s degree in business, marketing, or IT is preferred but not required
Who this fits
You’ll suit a commercially focused business development professional who can turn client needs into opportunities and manage complex technology sales. The role is based in Melbourne, Australia, and calls for organised, detail-focused work under pressure while handling multiple priorities.
From the employer
Key Responsibilities of the role include;
Acquiring new clients
Owning, managing and responding to RFQ’s, RFI’s and RFP’s
Developing quotes and proposals in conjunction with the Black Box Solutions team
Managing selected key accounts
Establishing and maintaining client relationships across all levels of the organisation
Managing contract renewals for selected existing clients
Development and maintaining an active account plan for key clients
Running regular innovation and roadmap sessions with clients
Pitching solutions and services
Engaging the Solutions and Innovation team to assist with client demonstrations, discovery workshops, RFP responses, presales design, client roadmaps
Selling value to avoid discounting
Achieving and maintaining Vendor certifications
Rigorous maintenance of Salesforce, ensuring that all opportunities are documented and up to date on a regular basis
Achieving quarterly and annual Revenue and Gross Margin targets.
You will have the following skills and experience;
Understanding of the business benefits delivered by integrated CX technologies, including Contact Centre, Contact Centre as a Service (CCaaS) platforms and cloud transformation solutions and their associated consulting, integration, professional services, and ongoing annuity support, and has experience in selling these solutions
High level of business and commercial acumen with an in-depth knowledge of the CX industry (contact centre) and its current events
Understanding of, and abides by, the principles and practices of strategic, value-based selling
Identifies client needs and translates these into sales opportunities for Black Box
Develops and maintains productive relationships with clients, prospective clients, consultants and vendor partners
Exceptional interpersonal, presentation and negotiation skills to engage clients at all levels
Excellent Communication skills – both written and oral
The ability to handle pressure and meet tight deadlines
Strong organisational skills and attention-to-detail with the ability to multi-task and prioritise well in a fast-paced, dynamic work environment
6+ years’ experience with proven track records of exceeding quota and key performance metrics.
Qualification: Bachelor’s degree in business, marketing and/or IT preferred but not essential
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