Customer Success Executive - Benelux Market
At a glance
Mid-level Customer Success role at BizAway. Barcelona · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Guide corporate clients through onboarding, choosing guides, webinars, playbooks and training to suit their needs
- Use usage data, dashboards and customer surveys to spot account risks and address churn concerns
- Help Benelux clients get more from the platform, securing renewals and finding ways to grow their usage
- Bring client feedback to Sales, Support and Product, and suggest changes to improve the customer journey
What you bring
- You speak Dutch and English fluently
- You have at least one year in B2B account management, customer success or another client-facing role
- You can work with CRM systems and client dashboards; Salesforce is preferred
Who this fits
This mid-level role suits someone who enjoys managing corporate accounts and balancing onboarding, adoption, renewals and growth. The position is based in Barcelona, with three office days and two remote days each week.
From the employer
Here at BizAway, we Deliver the Future of Travel. 😎
We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀
We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kind collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for. 🤩
We are looking for
We are looking for a driven and enthusiastic Customer Success Executive - Dutch Speaking (m/f/d), who desires to contribute to the growth and success of our Customer Success Team.
Your role in BizAway
As a Customer Success Executive, you will manage a portfolio of BizAway clients in the BENELUX market, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage. Your main responsibilities will be:
● Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities
● Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs
● Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn
● Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions
● Proactively identify and act on upsell opportunities to expand client usage and revenue
● Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business
● Proactively suggest actions and campaigns to improve the customer journey and enhance growth
Your basic qualifications
● You are fluent in English and Dutch
● You have 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role
● You are comfortable working with CRM tools (Salesforce preferred) and client dashboards
● You are proactive, organized, and thrive in a fast-changing environment
● You have strong communication skills and a client-first mindset
We are also interested in
● Experience in SaaS, Travel Tech, or fast-growing scale-ups
● Experience managing a large volume of B2B clients
● Additional language capabilities
Our offer
✈ A seat on a scale-up with skyrocketing growth
💰 Competitive salary and bonus opportunity
📈 Career development and the chance to specialize in scalable Customer Success
🌍 Multicultural and international team in the heart of Barcelona
🙌 Collaborative and smart environment to work and learn
🍻 Free coffee to kick-start your day and free beers to celebrate together
🏢 Flexible working policy (3 days in the office + 2 remote)
BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.
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