Relationship Manager - Merchant Services
Orlando Full-time Manager Account Management
At a glance
Mid-level Account Management role at Biller Genie. Orlando · full-time.
Pay not stated
RoleAccount Management
SeniorityManager
LocationOrlando
EmploymentFull-time
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage assigned ISO and bank partner relationships, helping their sales teams commercialize Biller Genie
- Equip partner sales teams with training, tools, and ongoing support to generate referrals
- Measure partner results, share progress internally, and pass partner feedback to product and support
- Maintain partner records and reporting in Salesforce, with occasional travel as needed
What you bring
- At least one year in banking or merchant services is required
- You can use Salesforce and communicate confidently with experienced payments professionals
- You bring strong organization, self-direction, and comfort working in a fast-moving setting
Who this fits
This role suits a relationship-focused account manager who supports existing partners rather than hunts for new business. You’ll work with ISOs, bank partners, and their sales teams, and should be comfortable owning work independently. The position is based in Orlando, includes occasional travel, and requires authorization to work for any U.S. employer without visa sponsorship.
From the employer
Relationship Manager – Merchant Services
Biller Genie is looking for a tech-savvy Relationship Manager who thrives on building deep, productive partnerships. You'll own a portfolio of ISOs and bank partners, helping their sales teams effectively commercialize Biller Genie to their merchant base. This is not a hunting role, it's about becoming an indispensable resource to partners who are already bought in and need a sharp, organized advocate on their side.
About Us: Recently voted one of Orlando Business Journals Best Places to Work for 2025, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. Headquartered in Orlando and growing rapidly, our technology is disrupting the payments and accounting industries. Visit www.billergenie.com to learn more.
What You'll Do:
What You Bring:
What We Offer
Our Mission:
To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market.
Our Core Values:
Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time.
Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong.
Catch Up - We are high performers and love a fast-paced environment.
Believe in the Genie - We are passionate about where we are going as a team and we show we care.
Class shines - We are articulate professionals who carry ourselves well and speak with purpose.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Biller Genie is looking for a tech-savvy Relationship Manager who thrives on building deep, productive partnerships. You'll own a portfolio of ISOs and bank partners, helping their sales teams effectively commercialize Biller Genie to their merchant base. This is not a hunting role, it's about becoming an indispensable resource to partners who are already bought in and need a sharp, organized advocate on their side.
About Us: Recently voted one of Orlando Business Journals Best Places to Work for 2025, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. Headquartered in Orlando and growing rapidly, our technology is disrupting the payments and accounting industries. Visit www.billergenie.com to learn more.
What You'll Do:
- Own and grow relationships with assigned ISO and bank partners
- Drive referral business by equipping your partners’ sales teams with the tools, training, and support they need
- Track partner performance and report progress to internal stakeholders
- Surface partner feedback to product and support teams to continuously improve the experience
- Manage relationships and reports in Salesforce
- Occasional travel as needed
What You Bring:
- 1+ years in banking and/or merchant services — this is a must
- SaaS experience preferred; QuickBooks or accounting software familiarity is a plus
- Salesforce proficiency
- Strong communicator who can hold their own in a room full of payments veterans
- Highly organized, self-directed, and comfortable in a fast-paced environment
What We Offer
- Competitive Base Salary
- Commission
- Standard Medical, Dental, and Vision plans
- Open PTO Policy
- 401(k) match
Our Mission:
To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market.
Our Core Values:
Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time.
Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong.
Catch Up - We are high performers and love a fast-paced environment.
Believe in the Genie - We are passionate about where we are going as a team and we show we care.
Class shines - We are articulate professionals who carry ourselves well and speak with purpose.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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