Key Account Manager (Polish Speaking)
At a glance
Manager-level Account Management role at Betclic Group. Remote, Malta · full-time.
Pay not stated Key Account Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Build lasting relationships with key players through tailored support, quick issue resolution and regular contact
- Collect and check player documents, keeping account records current and aligned with KYC and AML rules
- Guide players on safer gambling resources, flag concerning behavior and coordinate follow-up with internal teams
- Host players at live sports events, tailoring the experience to their preferences and collecting KYC details when needed
- Work with Compliance, Trading, Growth and other teams on player service and customer experience projects
What you bring
- You have experience managing important client relationships, ideally through phone calls and in-person meetings
- You speak Polish as a native language and are fluent in English
- You communicate well, focus on customer needs, and can adapt to ambitious targets
- You bring resilience and emotional intelligence when supporting customers and colleagues
Who this fits
This role suits someone comfortable owning relationships with a portfolio of players and supporting responsible gambling and compliance work. It is based in Sliema, Malta, with a hybrid arrangement; the role also includes hosting customers at live sporting events. You need native Polish and fluent English.
From the employer
WE ARE BETCLIC 🎯
Betclic, European leader in sports betting, is much more than just an online gaming site! Also offering Poker, Horse Racing, and Casino games across various countries and continents, it is an inspiring and forward-thinking company: every day brings new challenges in a modern and dynamic environment. As an influential player in the tech industry, with strong and sustained growth over the years, we believe in innovation through diversity and inclusion and encourage everyone to reach their full potential. With our multicultural team, we provide an optimal, safe and responsible gaming experience, powered by cutting-edge technology.
WHY JOIN US? 🚀
At Betclic, success comes from passionate and committed teams. Here’s why you’ll love working with us:
💡An international and creative environment where every project is an opportunity to innovate
📈Hypergrowth that brings new challenges and development opportunities every day
🏡A healthy work-life balance: flexible remote work and workplace well-being are essential pillars for us
🌟A unique and friendly atmosphere, with 1,600 employees across 5 countries and our headquarters in Bordeaux
Are you passionate about sports and tech? Join us and help shape the future of online gaming!
➡️To learn more about our work environment and events, check our Instagram page: https://www.instagram.com/betclicgroup/
ENTER THE GAME 🎮
We’re looking for a dedicated and dynamic Key Account Manager to join our team and take charge of a portfolio of loyal and engaged players. Your mission? Deliver outstanding, personalized service while supporting responsible gaming, KYC processes, and compliance. You’ll play a key role in maintaining long-term relationships, ensuring player satisfaction, and helping us build a trusted, best-in-class customer experience.
YOUR ROLE WITHIN BETCLIC 🔥
In this role, your main missions will be:
1. Build Exceptional Relationships
- Provide personalized, proactive support to your key accounts
- Ensure customer satisfaction and long-term loyalty
- Act as a trusted point of contact, solving problems swiftly and efficiently
- Work cross-functionally with Compliance, Trading, Growth, and more to deliver unrivaled service
2. Own the KYC Process
- Collect and verify KYC documentation in line with regulatory standards
- Ensure accounts are fully compliant and up to date
3. Promote Safer Gaming
- Assist players on responsible gaming practices and available resources
- Collaborate with internal teams on safer gaming concerns and follow-up actions
- Monitor and escalate behavior that may require intervention
4. Help Us Stay Compliant
- Ensure all accounts meet AML regulations through proper onboarding
- Report suspicious activity to relevant teams
- Support the wider team in AML-related investigations
5. Elevate the Player Experience Through Hospitality
- Learn your players’ preferences and use that insight to create unique experiences
- Invite and host customers at live sporting events
- Ensure events are seamless while gathering additional KYC details when needed
6. Be a Team Player
- Get involved in cross-departmental projects to continuously enhance the customer experience
WHO ARE WE LOOKING FOR? 🔍
We are looking for passionate and curious professionals who bring kindness and a touch of enthusiasm!
This job is for you if:
- You have successful professional experience in managing strategic client relationships ideally through regular phone calls and face-to-face meetings
- You possess a strong communication skills, a customer-centric mindset, and you thrive in a challenging work environment where targets are ambitious and adaptability is key
- You have strong resilience and emotional intelligence, which help you support both customers and your team in performing at their best
- And finally, you speak English fluently and are a native speaker of Polish
WHAT CAN YOU EXPECT FROM THIS RECRUITMENT? 📝
If your application is shortlisted, you will meet with the relevant hiring managers and an HR representative throughout the recruitment process.
You may also be asked to complete technical assessments and a psychometric test, depending on the role.
The recruitment process typically takes between 3 to 6 weeks, ensuring a smooth and engaging experience for you.
WHAT CAN YOU EXPECT? 🎁
🌍Travel & Leisure benefit up to €600 per year
🏋️Fitness benefit up to €30 per month
🍽️Meal allowance
🩺Private health insurance after 6 months of employment
✅Private pension scheme after 6 months of employment
🏠Relocation package
💻Hybrid work arrangement from Malta
✈️Possibility to work remotely from home country for few weeks per year
📚Constant focus on skills development with a personalized annual training program
📈Career development in an international environment.
Indefinite contract, available immediately in Sliema, Malta
📍 Betclic Group - Tagliaferro Business Centre, Level 3, Gaiety Lane, Sliema SLM1551, Malta
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