Client Partner Manager
At a glance
Mid-level Account Executive role at BayRockLabs. Bangalore · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for client executives, offering strategic guidance beyond routine project updates
- Find additional needs in existing accounts and work with sales and leadership to win new work
- Monitor project health at a senior level, keeping technical delivery tied to business objectives
- Shape technical and architecture conversations around technology choices, roadmaps, and client ROI
- Handle renewals, scope discussions, resource plans, and account profitability while resolving delivery obstacles
What you bring
- At least eight years working in IT services, consulting, or digital transformation
- A software engineering or development background paired with account management or business development experience
- Evidence that you have expanded existing-account revenue and managed budgets or P&L for large engagements
- Experience influencing C-suite or VP decision-makers in complex enterprise settings
Who this fits
This role suits a technically fluent commercial leader who can work with developers and executive stakeholders alike. You should be comfortable balancing delivery issues with account expansion, handling negotiations, and advising clients on emerging technology. The position is based in Bangalore, India.
From the employer
About BayRock Labs
At BayRock Labs, we pioneer innovative tech solutions that drive business transformation. As a leading product engineering firm based in Silicon Valley, we provide full-cycle product development, leveraging cutting-edge technologies in AI, ML, and data analytics. Our collaborative, inclusive culture fosters professional growth and work-life balance. Join us to work on ground-breaking projects and be part of a team that values excellence, integrity, and innovation. Together, let's redefine what's possible in technology.
We are looking for a Client Partner Manager who sits at the intersection of delivery excellence and strategic account growth. You aren't just managing a project; you are a trusted advisor to our clients, ensuring our technical solutions solve their most pressing business challenges.
This role requires a unique blend of technical fluency, high-level delivery oversight, and a commercial mindset. You will be the primary bridge between our technical teams and the client’s executive stakeholders, turning successful delivery into long-term partnership expansion.
Key Responsibilities
- Strategic Relationship Management: Act as the primary point of contact for client leadership, moving beyond "status updates" to high-level strategic consulting.
- Account Growth & Strategy: Identify untapped business needs within existing accounts and partner with sales/leadership to propose and close new workstreams.
- Delivery Governance: Provide high-level oversight of project health, ensuring that technical execution aligns perfectly with the client’s overarching business goals.
- Solutioning & Value Engineering: Participate in technical and architectural discussions to ensure the proposed tech stack and roadmap provide the best ROI for the client.
- Commercial Ownership: Lead contract renewals, scope negotiations, and resource planning to ensure account profitability and sustainability.
- Conflict Resolution & Advocacy: Navigate complex technical and business roadblocks, acting as an advocate for both the client’s success and our internal delivery teams.
- Market Insight: Stay ahead of industry trends to proactively advise clients on how emerging technologies can optimize their operations.
Required Qualifications
- Experience: 8+ years in IT Services, Consulting, or Digital Transformation environments.
- Hybrid Background: A strong foundation in software engineering/development combined with a proven track record in account management or business development.
- Commercial Acumen: Demonstrated ability to grow account revenue (farming) and manage P&L/budgets for large-scale engagements.
- Stakeholder Management: Experience influencing C-suite or VP-level stakeholders in complex, enterprise-level environments.
Skills & Competencies
- The "Consultative" Mindset: Ability to listen for "the problem behind the problem" and propose technical solutions that drive business value.
- High Emotional Intelligence (EQ): Expert at navigating corporate politics and building rapport with diverse teams.
- Commanding Presence: Excellent presentation skills with the ability to translate complex technical jargon into "business-speak."
- Strategic Prioritization: Ability to balance the urgency of daily delivery issues with the long-term goal of account health and expansion.
What We’re Looking For
- A Growth Catalyst: Someone who views a "finished project" as an opening for the next big opportunity.
- A Technical Diplomat: Someone who can talk shop with developers and ROI with CFOs in the same hour.
- A Partner, Not a Vendor: A professional dedicated to the client's long-term success, not just ticking off JIRA tickets.
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