Account Executive
At a glance
Mid-level Account Executive role at Babble Cloud. Pristina · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build sales across your assigned accounts, acting as the main contact for SMB customers in UKI markets
- Check customer goals and needs on a regular basis to support renewals and long-term success
- Use targeted campaigns and customer intent signals to find account opportunities and limit churn risk
- Bring customer contacts, vendor partners and internal specialists together to deliver solutions
- Grow existing accounts with sales across solution areas, matching technologies to customers’ business goals
What you bring
- You have at least twelve months of experience managing accounts
- You can work with Microsoft Office and CRM platforms such as HubSpot
- You communicate clearly in writing and when presenting to senior executives, and can juggle multiple accounts
Who this fits
This role suits someone interested in technology sales and building lasting customer relationships. It is full-time and office-based in Pristina, with a ten-day fortnight.
From the employer
Why Babble?
Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.
We are specialists in:
- Microsoft Modern Work
- Cybersecurity
- Contact Centre Technology
- Mobile Solutions
- Communications & Connectivity
With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.
Join us on this exciting journey and let's achieve greatness together!
About Us | Leading UK Cloud Solutions Provider | Babble
Join Our Dynamic Team as an Account Executive! 🌟
A Growth Executive at Babble is responsible for the growth of Babble’s business with each of their customers across their allocated account base. This role entails developing, strengthening, and growing our existing relationships with Babble’s SMB customers, ensuring their success through the application of cloud-based technologies. You will function as their most Trusted Advisor, and in so doing, develop a deep knowledge of the customers business and its strategy.
Collaborating with colleagues in specialist roles such as Customer Experience, Customer Success, Solution Architecture and Product/Solution Sales Specialists, you will achieve this by:
- Helping customers understand, invest in, and unlock the value of cloud-based technologies that will help them better achieve their business goals.
- Providing customers with an efficient and cost-effective source of valued and relevant technologies and services.
- Providing an expert level of customer service to ensure a positive customer experience across all aspects of the customer’s journey.
Key Responsibilities
Account Growth and Customer Engagement
- Drive revenue growth and profitability across assigned Babble Growth accounts.
- Serve as the primary sales contact for your portfolio of SMB customers across UKI markets.
- Regularly assess and validate customer requirements and goals to support retention and long-term success.
- Lead cross-functional initiatives to increase customer wallet share through strategic cross-pillar sales.
Client Engagement and Relationship Management
- Build strong, consistent client relationships to proactively identify and deliver value-driven solutions aligned with customer objectives.
- Collaborate with customer stakeholders, internal teams, and vendor partners to ensure seamless execution and delivery of solutions.
Campaign Execution and Account Expansion
- Execute targeted campaigns to uncover new opportunities within existing accounts.
- Leverage marketing signals and customer intent data to drive cross-solution sales and reduce churn risk.
Sales Collaboration and Coordination
- Coordinate with Babble colleagues across Management, CX, Customer Success, Solution Architecture, and Product/Solution Specialists to achieve customer satisfaction, retention, and sales performance goals.
Core Competencies:
- A sound work ethic with a motivation to succeed and a strong team player.
- Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives.
- Outstanding organisational skills and the ability to manage multiple moving parts and accounts simultaneously.
- A key interest to understand current and emerging technology trends and their application to client business goals.
- Ability to develop strong, long-lasting relationships (both internal and external).
- Action orientated, showing resourcefulness to achieve results.
- Proficiency using Microsoft Office tools and CRM platforms such as HubSpot, Sales Force, etc.
- Minimum 12 months experience in account management.
- A passion for technology and software sales.1-2 years of customer facing experience (preferrable).
Commission: Commission is based on the following key success metrics:
- Achievement of sustainable net gross profit margin.
- Account retention, preventing customer churn.
- Achieving product whitespace goals within existing accounts
Why work for Babble?
- Annual Leave: 20 days’ paid holiday
- Public Holidays: 12 paid bank holidays
- Pension: Statutory pension provision
- Sick Leave: 20 days’ statutory sick pay
- Working Pattern: 10‑day fortnight
- Work Environment: Full‑time, office‑based role
- Parental Leave: Statutory maternity and paternity leave
The recruitment journey
We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.
Direct Candidates Only
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