Customer Success Manager
At a glance
Mid-level Customer Success role at Azeus Convene. Remote, United States · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run assigned client accounts through timely follow-up and clear status tracking
- Guide customers on effective Convene use by learning their needs and recommending appropriate practices
- Strengthen existing regional relationships while finding needs-based upsell and referral opportunities
- Share account health, engagement, and growth updates in recurring meetings
- Keep client conversations, activities, and opportunities current in the CRM
What you bring
- One to three years in customer success, account management, sales, or client relationship work
- You can translate customer needs into suitable solutions through strong communication and relationship skills
- You can juggle several customer accounts and competing priorities with a proactive, customer-focused approach
- Experience with CRM software is useful, along with background in SaaS, IT, or technology
Who this fits
This role suits someone who can manage customer relationships while pursuing account growth through upselling and referrals. You’ll work remotely in the United States, report into regional and global customer success leadership, and handle multiple accounts.
From the employer
Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.
As a Customer Success Manager, you will play an important role in ensuring our clients maximize the value of Convene, build strong long-term relationships, and identify opportunities to further support their business needs.
Visit azeusconvene.com for more information.
Responsibilities
- Report to the Regional Manager and Head of Global Customer Success
- Manage assigned client accounts and ensure timely and effective account follow-through.
- Proactively engage with clients to understand their needs and guide them on best practices for using Convene.
- Build and maintain strong relationships with existing clients within the assigned region.
- Identify creative opportunities to grow existing accounts through upselling and client referrals, based on customer needs and business requirements.
- Attend weekly and monthly meetings and provide regular updates on account status, customer engagement, and opportunities.
- Maintain accurate and up-to-date records of client interactions, activities, and opportunities in the CRM system.
Qualifications
- 1–3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role.
- Experience in a SaaS environment is preferred; experience in the IT or technology industry is also an advantage.
- Strong client relationship management and communication skills, with the ability to understand customer needs and provide appropriate solutions.
- Proactive and customer-focused, with the ability to manage multiple client accounts and priorities effectively.
- Experience using CRM systems is an advantage.
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