SMB Client Success Manager
At a glance
Manager-level Customer Success role at Awardco. Lindon · no salary stated · we estimate $85,000–$135,600 across the United States.
Awardco has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Keep assigned clients on track for a renewal rate of at least the stated target
- Answer client requests by the end of the day and log each interaction in Salesforce daily
- Check in with clients regularly and coordinate across teams to resolve their needs
- Manage a portfolio of more than one hundred clients while finding opportunities to expand accounts
- Explain complicated issues clearly and organize competing tasks while maintaining composure
What you bring
- A bachelor’s degree is required
- You communicate clearly in writing and conversation, including when explaining complex issues
- You bring a record of success in your previous roles and a people-focused approach
- Client relations experience is preferred
Who this fits
This role suits someone comfortable managing a large client portfolio, maintaining relationships, and spotting account growth opportunities. It is based in Lindon, United States.
From the employer
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.
We're looking for an ambitious self-starter to join our team as a Client Success Manager. Client Success Managers maintain strong relationships with their assigned clients, ensuring they reach organizational goals for employee engagement through the Awardco software. They maintain high-levels of client satisfaction while also identifying opportunities for growth.
What you will do:
- Maintain a client renewal rate of 91% at all times
- Respond to each client request by the end of each day
- Work across departments to find innovative solutions to client needs
- Record all updates and client touchpoints in Salesforce each day
- Conduct regular check-ins with each client
- Maintain emotional and mental composure organizing and prioritizing tasks
- Explain complex issues in a simple and understandable way, both verbally and in writing
- Own a book of business with 100+ clients
What you will bring:
- Excellent communication skills, both written and verbal
- Strategic problem solving
- Friendly, people-oriented personality
- Experience working in client relations preferred
- A Bachelors Degree
- Proven track record of success in each job you've held
Why Join Awardco:
- One of the fastest growing companies in the Nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
- Great Place to Work certified, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
- A revolutionary, client-approved product.
- Leadership that listens.
- New 200,000 sq. ft. headquarters.
Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.
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