CX Named Account Manager | Thailand

Avaya Corporation avaya.com Open · verified Oct 23, 2026

Manilla Manager Account Management

At a glance

Manager-level Account Management role at Avaya Corporation. Manilla.

Pay not stated Account Management salary

RoleAccount Management

SeniorityManager

LocationManilla

PostedOct 23, 2026 · today

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Grow sales through channel partners while protecting existing voice business and expanding into AI, cloud and orchestration
Advise customer executives on migration economics, including ownership costs, investment returns and commercial justification
Build modernization plans that meet financial security standards while moving customers from legacy systems
Shape large CCaaS solutions across voice and digital channels, then work with engineering on demos and proofs of concept

What you bring

At least five years of experience
A bachelor’s degree or equivalent experience

Who this fits

This role suits someone who can advise senior customer executives and lead complex CX sales discussions through channel partners. It is based in Thailand and sits on the APAC team. A master’s degree is preferred.

From the employer

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

Avaya is on a mission to redefine the Customer Experience (CX) landscape. We are moving beyond the traditional contact center to a true connection center to power immersive, personalized, and AI-driven experiences for the world's largest financial institutions.

We are seeking a National Account Manager to join our APAC Team in Thailand. You will bridge the gap between trusted, secure legacy infrastructure and the future of Agentic AI and Composable CX. You will demonstrate how our "Innovation Without Disruption" strategy allows our customers agility without the risks of a "rip and replace" migration.

Your Mission

You will own the narrative to drive sales results with our customers and prospects through channel partners. Your goal is to protect the core voice business while aggressively expanding into new AI, Cloud, and Orchestration territories.

Trusted Executive Advisor & Commercial Architect

Strategic Leadership: Act as the primary business consultant to customer C-suite executives. Lead high-stakes discussions focused on Total Cost of Ownership (TCO), Return on Investment (ROI), and the commercial justification for complex migrations.
Commercial Strategy: Develop successful transition strategies for customers migrating from legacy environments. You will build the roadmap for modernizing their CX while ensuring compliance with strict financial security standards.

Champion Avaya Infinity Architecture & Agentic AI

Evangelize Agentic AI: Move clients beyond simple chatbots to adopting autonomous AI agents capable of executing complex workflows—such as loan processing, fraud detection, and wealth advisory—securely and at scale.
The Infinity Value Proposition: Consult clients on how to overlay modern cloud technologies and digital channels onto their existing, robust voice core. Show them how to innovate immediately without disrupting mission-critical operations.
Solution Design: Lead high-level business discovery to define the strategy for large-scale CCaaS solutions, creating seamless journeys across voice and digital channels (chat, email, social, secure messaging).

Value Realization & Competitive Positioning

High-Impact Demonstrations: Partner with engineering to deliver compelling Product Demonstrations and Proof of Concepts (PoCs) that showcase integrations with core banking applications (CRM, WFO, ERP).
Market Intelligence: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect). Effectively articulate Avaya’s superior differentiation—specifically our ability to innovate on top of existing investments.

Experience

5+ Years of Experience

Education

Bachelor degree or equivalent experienceMaster Degree is preferred

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.