CX Named Account Manager | Australia

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

Avaya is on a mission to redefine the Customer Experience (CX) landscape. We are moving beyond the traditional contact center to a true connection center to power immersive, personalized, and AI-driven experiences for the world's largest financial institutions.

We are seeking a National Account Manager to join our APAC Team in Austrailia. You will bridge the gap between trusted, secure legacy infrastructure and the future of Agentic AI and Composable CX. You will demonstrate how our "Innovation Without Disruption" strategy allows our customers agility without the risks of a "rip and replace" migration.

Your Mission

You will own the narrative to drive sales results with our customers and prospects through channel partners. Your goal is to protect the core voice business while aggressively expanding into new AI, Cloud, and Orchestration territories.

Trusted Executive Advisor & Commercial Architect

• Strategic Leadership: Act as the primary business consultant to customer C-suite executives. Lead high-stakes discussions focused on Total Cost of Ownership (TCO), Return on Investment (ROI), and the commercial justification for complex migrations.

• Commercial Strategy: Develop successful transition strategies for customers migrating from legacy environments. You will build the roadmap for modernizing their CX while ensuring compliance with strict financial security standards.

Champion Avaya Infinity Architecture & Agentic AI

• Evangelize Agentic AI: Move clients beyond simple chatbots to adopting autonomous AI agents capable of executing complex workflows—such as loan processing, fraud detection, and wealth advisory—securely and at scale.

• The Infinity Value Proposition: Consult clients on how to overlay modern cloud technologies and digital channels onto their existing, robust voice core. Show them how to innovate immediately without disrupting mission-critical operations.

• Solution Design: Lead high-level business discovery to define the strategy for large-scale CCaaS solutions, creating seamless journeys across voice and digital channels (chat, email, social, secure messaging).

Value Realization & Competitive Positioning

• High-Impact Demonstrations: Partner with engineering to deliver compelling Product Demonstrations and Proof of Concepts (PoCs) that showcase integrations with core banking applications (CRM, WFO, ERP).

• Market Intelligence: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect). Effectively articulate Avaya’s superior differentiation—specifically our ability to innovate on top of existing investments.

Qualifications

• Sales Expertise: 5+ years of successful CCaaS/CX/UCaaS sales experience, with a strong preference experience selling through channel partners

• Strategic Transformation: Proven history of managing complex legacy-to-cloud migrations and "Innovation without Disruption" strategies.

• Executive Presence: Exceptional communication, presentation, and whiteboarding skills. You must have the ability to command a room and lead strategic, value-focused discussions with C-level audiences.

• Performance: A demonstrated history of hitting and exceeding sales targets and growing global accounts.

• Travel: Ability to travel as required to achieve sales plans.

• Location: Virtual home office is Australia

Experience

Footer

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.