Customer Success Agent
autobidmaster Open · verified Oct 23, 2026 At a glance
Mid-level Customer Success role at autobidmaster. Warsawa · contract.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Support online customers by phone, email, and live chat across their questions and issues
- Handle website navigation, order tracking, general requests, and complaint resolution
- Guide potential buyers through consultative conversations that build trust and support their journey
- Apply customer-success tactics that encourage repeat use and stronger retention
What you bring
- Fluent English communication, both written and spoken, is required
- Prior customer support or service experience within e-commerce is required
- Experience with Zendesk or another ticket-based support system
- Strong communication, computer skills, and multitasking ability in a fast-moving setting
Who this fits
This role suits someone comfortable supporting customers directly and guiding prospective buyers through decisions. You’ll work full time under a long-term B2B contract from the Warsaw office, during the 15:00 to 00:00 CET shift. The role includes roughly 50-65 calls per day and requires fluent English.
From the employer
AutoBidMaster has been a leading, fast-growing global marketplace in the used and salvaged vehicle auction industry for over 17 years. With a team of 100+ international experts, we’ve made buying vehicles at auctions transparent, simple, and accessible to all. From bidding to global delivery, we simplify the process of giving a second life to used cars.
We are looking for a dedicated Customer Success Agent in Warsaw to support our online users and manage customers’ inquiries. Working closely with our auction support teams, you will often be the very first impression for our customers - so confident, professional communication skills are an absolute must.
Responsibilities:
- Provide exceptional support to online customers via phone, email, and live chat, managing an average volume of 50–65 calls per day.
- Assist users with general inquiries, website navigation, order tracking, and effective complaint resolution.
- Act as the primary brand ambassador for AutoBidMaster, influencing customers to return through positive, memorable interactions.
- Engage potential buyers in smart, consultative dialogues to build trust and guide their customer journey.
- Bring our core values to life in every single conversation with customers and the team.
- Execute strategies to improve customer success and increase retention.
Requirements:
- Fluency in English (both written and spoken).
- Previous experience in Customer Support/Service and the e-commerce industry.
- Familiarity with Zendesk or other ticket-based support platforms.
- Exceptional interpersonal, verbal, and written communication skills.
- Strong computer literacy and the ability to multitask in a fast-paced environment.
- A positive attitude, a go-getter mentality, and an eagerness to learn quickly.
Terms & Schedule:
- Format: Full-time, long-term B2B contract
- Working hours: 15:00 - 00:00 CET (onsite)
- Holidays: We follow the US calendar (all US public holidays are observed days off)
Benefits:
- Working alongside a fast-growing team of professionals from the US and EU, who are setting the new global standard in the automotive industry
- Competitive compensation
- All the equipment you’ll need to be successful
- Office right in the heart of the city centre
- Paid vacation, days off, and sick leaves
- Memorable team-building activities and events
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