Manager-Sales Loyalty

Att Open · verified Sep 21, 2026

Orlando Full-time Manager Sales Leadership

At a glance

Mid-level Sales Leadership role at Att. Orlando · full-time · $55,000–$82,600 base.

SalaryStated by Att

$55,000 – $82,600

Base salary for this role, in USD per year, as published in the posting.

RoleSales Leadership

SeniorityManager

LocationOrlando

EmploymentFull-time

Base pay$55,000–$82,600

PostedAug 21, 2026 · 4w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Lead, coach, and develop representatives toward sales, collections, retention, service, and customer experience targets
Run daily call-center and vendor operations while pursuing revenue goals and controlling expenses
Use performance data to shape revenue strategies and ongoing operational improvements
Set incentive plans, oversee hiring and attrition, and manage ramp plans and employee grievances
Build team engagement, support future leaders, and handle decisions on discipline and promotions

What you bring

At least eight years of related sales experience is required for this leadership role
You are fully bilingual in Spanish, including spoken, written, and reading ability
You can coach teams against key metrics, maintain accountability, and build strong union relationships
A bachelor’s degree is preferred, along with experience leading virtual, hybrid, or office-based teams

Who this fits

You’ll suit this role if you have senior sales leadership experience and can lead a consumer telesales organization while managing operational change. The position supervises employees and requires full-time office attendance in Orlando, at least five days each week. Relocation is not offered.

From the employer

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

As a Manager – Sales, Retention, Collections position your tasks may include, but are not limited to, the following:

Leads, coaches, and develops representatives to exceed all sales, collections, and retention objectives, service metrics and customer experience metrics.
Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement.
Responsible for hiring, attrition, ramp plans, and grievance process.
Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems.
Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.

Compensation Offered:

Our Manager-Sales Loyalty Collections earn between $55,000 - $82,600 + $23,000 USD Annual in commissions. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Key Responsibilities:

• Leadership and Customer Experience: Lead a consumer tele sales organization, to exceed customer experience objectives and manage people effectively.
• Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

• Virtual or hybrid leadership operational experience: Strong operational and engagement experience leading virtual, hybrid or in office teams. Understand dynamics of technology, coaching and development to overdeliver on all key metrics and employee engagement.

Supervisor Role:

Education:

Bachelor’s degree (BS/BA) desired.

Required Experience:

8+ years of related sales experience.
Ability to coach and develop a team to overdeliver on all key metrics with the outmost integrity
Foster an environment of high performance by creating meaningful relationships, develop future leaders, and deliver appropriate accountability
Develop strong union relationship and collaboration, be extremely flexible and open to constant change, responsive, and deliver on all administrative tasks

Job Contribution:

Looking for 100% bilingual - Spanish, reading, writing, and speaking.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage 
401(k) plan 
Tuition reimbursement program 
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) 
Paid Parental Leave 
Paid Caregiver Leave 
Additional sick leave beyond what state and local law require may be available but is unprotected 
Adoption Reimbursement 
Disability Benefits (short term and long term) 
Life and Accidental Death Insurance 
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal 
Employee Assistance Programs (EAP) 
Extensive employee wellness programs 
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!

Ready to join our team? Apply today!



Our Manager-Sales Loyalty jobs earn between $55,000.00 - $82,600.00 + commission $23,000 . Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.


Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

Time Type:

Regular

Location:

Orlando, Florida

Salary Range:

$55,000.00 - $82,600.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.