Solutions Specialist (Norwegian & English)
Atlean World Open · verified Sep 23, 2026 At a glance
Mid-level Solutions & Sales Engineering role at Atlean World. Sofia.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle customer questions over phone, chat, or email while keeping your responses friendly and focused on solutions
- Resolve customer issues and use each interaction to create a positive experience
- Apply the brand’s rules and quality measures consistently across customer conversations
- Record and maintain customer contact details in the systems assigned to the role
- Work with teammates to improve the service delivered to customers
What you bring
- Fluent Norwegian and at least B2 English, with C1, C2, or native proficiency in the working language
- Strong communication, active listening, patience, empathy, and a constructive approach to solving problems
- Confidence moving between computer systems while handling multiple tasks
- A clean criminal record and either a valid work permit or European passport
Who this fits
You’ll suit this role if you can support customers in Norwegian and English, stay calm while solving problems, and work shifts. The job is based onsite in Sofia, Bulgaria, with on-site, hybrid, or fully remote-in-Bulgaria work models also offered. Relocation support includes a covered flight up to €150, accommodation for up to 21 days, apartment-finding assistance in Sofia, and a €300/month gross accommodation allowance for roles outside Content Moderation or Digital Trust & Safety.
From the employer
Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.
Your Next Job, Without Boundaries! 🌍
We are offering a great work experience in Sofia, Bulgaria for a role as a Solutions Specialist (Norwegian & English).
Why a Solutions Specialist (Norwegian & English) role is great for your professional and personal development:
• Live in Sofia, Bulgaria and embrace multicultural experiences
• Represent a global brand
• Fast-track career development opportunity
HOW YOUR DAY-TO-DAY IN THIS ROLE WOULD LOOK LIKE:
• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solving problems and creating positive experiences for every customer you speak with
• Following the brand's guidelines and quality standards on every interaction
• Logging and updating customer interactions in the relevant systems
• Working closely with your team to keep improving the service you provide
Requirements
What do you need to be successful at this job?
• Language Maestro: Fluent in Norwegian, good English
• Strong communication and active listening skills
• A problem-solving, can-do mindset
• Comfortable using computer systems and multitasking between tools
• Patience, empathy and a positive attitude
• Availability to work in shifts
• Solid C1, C2 or native level in the working language
• Minimum B2 English
• Clean criminal record
• Valid work permit or European passport
Benefits
- Benefits
- ✨ AI
- By joining this role, this is what you can expect:
- • Fixed salary plus performance bonuses
- • Signing or welcome bonuses depending on eligibility
- • Fully paid training (2, 4 or 6 weeks depending on project)
- • Choice of on-site, hybrid or fully remote-in-Bulgaria work models
- Relocation Package is included:
- • For Content Moderation / Digital Trust & Safety roles: up to 21 days of hotel or shared-apartment accommodation covered, plus a €1,500 relocation bonus paid in two installments
- • For other roles: flight covered up to €150, up to 21 days of accommodation, help securing an apartment in Sofia, and a €300/month gross accommodation allowance
- Football tournaments, beach barbecues, surf lessons, and cultural events await!
- Make it your Next Job Without Boundaries! 🌍
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Get to know more about Atlean World
Atlean World is going to be your recruitment partner during the whole journey:
Guiding Your Odyssey with Atlean World
Personal Touchpoint:
As soon as you hit “Apply,” one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.
Q&A Session:
Have questions? Curiosities? Our recruiters are your go-to resource. We’ll address all your queries, ensuring you have a comprehensive understanding of the opportunity you’re stepping into.
Making it Happen:
Once you’re well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.
Ongoing Support:
Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we’re here for you.
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