Enterprise Customer Success Manager

Ataccama is the agentic data trust company. Organizations worldwide rely on Ataccama ONE, the agentic data trust platform, to ensure data is accurate, accessible, and trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the reliability of data across complex enterprise and multi-agent environments. At the core of the platform is Ataccama’s market-leading data quality, with modules built around it to unify data quality monitoring, catalog, lineage, observability, and reference data management, ensuring data is consistent and explainable. This quality-first foundation makes data the engine of trust, powering AI, analytics, and operations with confidence. Recognized as a Leader in the 2026 Gartner Magic Quadrant for Augmented Data Quality and positioned furthest in Completeness of Vision, as well as a Leader in the 2026 Forrester Wave for Data Quality Solutions, Ataccama continues to set the standard for enterprise-grade data trust. At Ataccama, culture isn't a perk - it's how we work. We're proud to be recognized as a 2026 Boston Business Journal Best Places to Work company, where 100% of employees are highly engaged and "collaborative" is the word our people use to describe us. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values: Challenging Fun ONE Team Customer Centric Candid and Caring Aim High

Ataccama is seeking an Enterprise Customer Success Manager to own and manage a portfolio of enterprise customers, ensuring they successfully deploy, adopt, renew, and expand their use of Ataccama solutions. You will serve as a trusted advisor and relationship leader, driving measurable value realization, broad platform adoption, customer loyalty, and advocacy while working cross-functionally on expansions.

In this role, you will develop a deep understanding of customer business and data management priorities and clearly articulate how Ataccama enables their success. You will partner closely with Sales, Product, Engineering, Professional Services, and Support to deliver outcomes that maximize data trust, customer value, and long-term growth.

The ideal candidate brings strong business and technical acumen, a commercial mindset, and a proven ability to drive adoption, retention, and revenue in complex enterprise environments.

Your Challenge

• Own a portfolio of enterprise customers, serving as their trusted advisor and relationship lead from deployment through adoption, renewal, and expansion
• Build a deep understanding of each customer's business and data management priorities, and clearly articulate how Ataccama enables their success
• Create and lead structured account and success plans tied directly to customer outcomes
• Partner closely with Sales and lead engagement with cross-functional GTM teams, including Professional Services, Sales Engineering, Product, Engineering, and Support, to deliver a unified customer experience
• Design and execute cross-functional adoption and expansion plays to:
• Accelerate onboarding and time-to-value
• Expand use cases across a complex data governance landscape
• Drive multi-year renewals and incremental ARR growth
• Lead onsite workshops and customer business reviews, engaging stakeholders up to the executive level
• Translate technical capabilities into business value and executive-level outcomes
• Proactively identify and manage risk to protect Gross Revenue Retention (GRR)
• Structure, position, and negotiate renewals, expansions, and commercial agreements in partnership with Sales, working through procurement, InfoSec, and legal
• Convert customer value realization into commercial expansion opportunities
• Collaborate with systems integrators and other partners, engaged in your customer accounts
• Own and drive key metrics, including ARR, NRR, GRR, product adoption, usage, and CSAT/NPS

Is This You?

• 5+ years of experience in Customer Success or Account Management
• Experience working with enterprise data management platforms, ideally in PaaS/SaaS environments and within data quality, data governance, master/reference data management, observability, or analytics
• Strong technical understanding of Data Governance
• Proven ability to operate in complex, multi-stakeholder enterprise accounts, including executive-level engagement
• Demonstrated success owning and growing enterprise portfolios, with measurable improvements in retention, adoption, time-to-value, and CSAT/NPS
• Direct experience negotiating renewals, expansions, and commercial agreements with procurement, InfoSec, and legal
• Proven ability to work cross-functionally, including with systems integrators and partners in customer accounts
• Exceptional written and verbal communication skills, with the ability to influence across technical and executive audiences
• A commercial, results-driven mindset with strong business and technical acumen
• Ability to operate with autonomy, prioritize effectively, and lead complex initiatives from strategy through execution

At Ataccama, our core values are Candid & Caring, so we are upfront about our process and details that are important to you. We sometimes use AI tools to help us with things like reviewing applications, taking notes from screening conversations, scheduling interviews, or supporting assessments. These tools make the process smoother and fairer - but don’t worry, they never make the final decision. Every hiring decision is made by our Talent Acquisition Partners and Hiring Managers, with AI only acting as a helpful assistant. We believe technology should support the process, not replace the human touch. We currently use AI-assisted tools - Metaview for interview notes and Lever Talent Fit to help highlight key experience.

The OTE compensation range for this full-time role is $130,000-170,000 USD, including base & bonus. Your exact offer depends on the scope of the role, your experience, and the skills you bring. Salary is just one part of your compensation & wellbeing package- you will also be eligible for flexible time off, health benefits & family care leave, 401k with match, an equity grant, and many other perks.

Perks & Benefits

• Medical Insurance (including vision & dental)
• 401(k) with employer match contribution
• Life Insurance
• Long-term disability insurance
• Employee Assistance Program (EAP)
• Long-Term Incentive Program
• "Bring Your Friend" referral program
• Get paid vacation plus the freedom of Flexible Time Off (FTO)-a policy that lets you take additional time off when needed, supporting your work-life balance and well-being
• 5 sick days
• The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
• Flexible working hours & hybrid work setup
• Conference tickets to the best industry events of the year
• Online courses & company access to Udemy to hone your skills

To join us for this role, you must be currently authorized to work in the United States on a full-time basis. Ataccama will not sponsor applicants for employment visa status (e.g., H-1B) for this role, now or in the future, and is unable to transfer or assume existing visa sponsorship. While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.