Software Maintenance Renewal Specialist
At a glance
Mid-level Account Management role at AspenTech. Pune.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Research license agreements and renewal records to spot upcoming contract renewals
- Build renewal quotes, then coordinate with sales and commercial teams to improve deal outcomes
- Follow up on quotes, signatures and purchase orders so renewals progress on schedule
- Resolve customer questions and coordinate internal approvals to move contracts toward completion
- Keep Salesforce renewal records, forecasts and communications accurate, and help address invoice collection issues
What you bring
- At least two years in customer support, sales or business operations in a fast-moving high-tech setting
- A business or technical bachelor’s degree is preferred
- Strong customer service, communication, organization and detail skills, with the ability to manage competing deadlines independently
- You can use MS Office and have worked with Salesforce, Oracle or another CRM or order-finance system
Who this fits
This role suits someone with customer-facing or business operations experience who can keep renewal details moving across customers, sales, finance and legal. The position is based in Pune and covers software license renewals for customers worldwide.
From the employer
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
As a Software Renewal Specialist on our Renewal Operations Team, you will be responsible for the software license contract renewals for AspenTech's worldwide customers. You will drive and execute the process from quote creation and commercials, to contract signature and purchase order receipt, and then order entry for invoicing. This position is in our Revenue Sales Operations organization and will require excellent customer service skills and business acumen as well as strong collaboration with internal teams such as Sales, Finance, and Legal.Your Impact
- Research software license agreements and renewal history to identify and understand upcoming license contract renewals
- Create license contract renewal quotes and work with the Sales Account Managers and Commercial team to improve deal metrics and outcomes
- Follow-up with Sales Account Managers and/or customers to ensure acceptance of the quotes, contract signatures, and submission of purchase orders as needed to meet our renewal metrics
- Work closely with customers to address their concerns and questions while using the escalation and approval chain to obtain needed help and approvals for any changes
- Collaborate with internal AspenTech resources (e.g. Sales Account Manager, Customer Success Managers, Support, Sales Ops, Finance, Legal) to expedite closure of contracts
- Document all external and internal communications as well as action plans for each pending license renewal in the Salesforce CRM system
- Ensure the timeliness and accuracy of the license entitlement and forecast data in the Salesforce CRM system
- Assist in resolving license invoice collection issues related to your assigned renewals
- Participate in other group projects and assignments as required
- Maintain training and policy documentation and ensure it is kept up to date
- Train new team members
- Run reports and execute assigned strategic initiatives and projects
What You'll Need
- 2+ years of customer support, sales, or business operations experience in a fast-paced high-tech environment
- Bachelor’s degree in business or technical discipline preferred
- Excellent customer service and interpersonal skills
- Exceptional written and verbal communication skills
- Strong attention to details and organizational skills
- Demonstrated ability to handle multiple priorities under tight deadlines with limited supervision
- Strong knowledge and experience in using MS Office tools such as Word, Excel, and PowerPoint
- Experience in using database-driven business applications such as Salesforce, Oracle, or other CRM and order financial systems
- Strong business acumen
Not this one either?
Claude or ChatGPT reads the other 93,843 for you.
Get better matches →
