Manager Account Management
At a glance
Mid-level Account Management role at ASM. Japan > Kawasaki.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Act as the customer’s senior commercial contact for a key product line and maintain the relationship
- Build account plans that expand technology collaboration, sales, and product uptake across the installed base
- Lead the Program Management team while coordinating marketing, sales, pricing, engineering, and product teams
- Manage forecasts, orders, tool configurations, contracts, and commercial issues for the account
- Guide customer discussions on technical solutions, product development, and future application needs
What you bring
- A bachelor’s degree in a technical subject
- At least ten years in semiconductors or capital equipment
- Working knowledge of semiconductor processing and technical equipment operation
- Strong Japanese and English communication, including technical presentations for management
- Demonstrated negotiation, conflict resolution, strategic planning, and execution skills
Who this fits
This role suits a senior account leader who can combine technical semiconductor knowledge with sales, negotiation, and customer management. You’ll lead the Program Management team and work across an international, multicultural environment. Travel is expected for roughly thirty to eighty percent of the role, both domestically and internationally, and the position is based in Kawasaki, Japan.
From the employer
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
The Account Manager reports to the Corporate Director and GM of Sales and Service and is responsible for driving sales and ensuring customer satisfaction for a key product line within a major customer account. This role oversees global growth, product penetration, and the long-term viability of ASM Front-End Business products.
To achieve these goals, the Account Manager will lead the Program Management team and collaborate with ASM Business Units to represent ASM’s interests across marketing, sales, pricing, process performance, hardware/software performance, and product evolution.
Key Responsibilities
• Serve as the senior point of contact and commercial interface for the customer.
• Lead strategic account management and foster strong customer relationships to promote complex technical solutions.
• Develop and execute account plans that support technology collaboration, incremental sales, and up-selling within the existing installation base.
• Represent ASM product lines in customer engagements, ensuring alignment with business goals.
• Maintain technical proficiency to anticipate customer needs and future applications.
• Prepare sales and business plans with recommendations for product development.
• Contribute to annual forecasts and sales strategies for assigned product lines.
• Manage order book, tool configurations, and forecast accuracy.
• Resolve commercial issues within customer working groups.
• Coordinate with engineering teams to ensure project requirements are met.
• Own all contractual and commercial matters between ASM and the customer.
• Support site management in contract interpretation and resolution of product-related events.
• Promote ASM’s “safety first” culture across all engagements.
• Demonstrate strategic thinking and tactical execution.
• Travel Requirement: 30–80% (domestic and international)
Qualifications
• Bachelor’s degree in a technical discipline.
• Minimum 10 years of experience in the semiconductor or capital equipment industry.
• Proven strategic thinking and execution capabilities.
• Strong organizational skills and ability to prioritize in a fast-paced environment.
• Excellent negotiation and conflict resolution skills.
• Energetic, collaborative, and proactive leadership style.
• Deep understanding of semiconductor processing and technical equipment operations.
• Effective application of sales and marketing principles.
• Ability to analyze market conditions and business trends.
• Strong communication skills in both Japanese and English.
• Ability to deliver compelling technical sales presentations to all levels of management.
• Team-oriented mindset with the ability to thrive in a multicultural, international environment.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
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