Sr. Unified Communication Analyst
At a glance
Senior Communications role at Arthrex. Naples.
Pay not stated Communications salary
growthroles summary, based on the employer's posting.
What you'll do
- Design, roll out, maintain and troubleshoot the hardware and software behind unified communications and telephony
- Help deliver communications solutions and upgrades, then assess services that could simplify processes
- Patch, secure, test and upgrade communications systems, handling repairs and break-fix work across equipment
- Configure or repair systems for internal and external users, coordinating with infrastructure teams and vendors
- Manage department projects and support communications technology across domestic and international sites
What you bring
- At least five years in unified communications or telecommunications, with five years of relevant work experience
- A high school diploma or equivalent is required; a bachelor’s degree or equivalent is preferred
- You bring working knowledge of contact center systems, network fundamentals and communications technology
- You can manage technical projects and communicate clearly with users, colleagues and vendors
Who this fits
This senior technical role suits someone experienced in unified communications and telecommunications who can manage projects while troubleshooting systems hands-on. Support spans multiple locations worldwide, and domestic or international travel may be required. Cisco certification is preferred, with completion required within the first year on the job.
From the employer
Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Sr. Unified Communications Analyst who works directly with Cisco CUCM and the Genesys Global Contact Call Center supporting communications between all departments within Arthrex. This person will be responsible for Unified Communication / Telecommunication hardware and software, which includes design, development, execution, maintenance, and troubleshooting. They will be the liaison with outside vendors for hardware, software, and equipment orders as required. Excellent communications and analytical skills, strong technical project management skills and at least a High School Diploma will be required but a Bachelors’ degree preferred for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.
Main Objective:
- Responsible for Unified Communication / Telecommunication hardware and software, which includes design, development, execution, maintenance, and troubleshooting. Maintain liaison with outside vendors for hardware, software, circuit, and equipment orders as required.
Essential Duties and Responsibilities:
- Assist in the development and implementation of Unified Communications / Telecommunication solutions and enhancements.
- Analyze and recommend solutions, upgrades, and services for streamlining and process improvements.
- Support of multiple locations worldwide (domestic and international travel may be required).
- Implement, support, and test system patching, hardening, hardware/software upgrades, system updates, and break/fix activities on Unified Communications / Telecommunications equipment.
- Interact with internal and external customer groups to perform necessary Unified Communications / Telecommunications configuration, MACDs or repairs.
- Support of hardware/software maintenance to include troubleshooting, installation and upgrades for workstations and servers.
- Solves Unified Communications/Telecommunications issues. Ability to work with other Infrastructure teams and vendors to trouble shoot issues.
- Complete IT projects and end user support duties as assigned.
- Manage projects and work with groups within the department
Specialized Skills:
- In depth knowledge of Unified Communications/Telecommunications operations, hardware, software, systems, and management
- Experience in Global Contact Center Solutions (Preferred Genysis)
- Experience in network and Unified Communications/Telecommunications applications
- Project management and communication skills training preferred
- Basic IT understanding of network topology, equipment, and terminology
- Demonstrate a strong aptitude for technical understanding
- Working knowledge of contact center
- Cisco certifications preferred, would require this to be completed within the first year on the job.
Education/Experience:
- High school diploma or equivalent required
- Bachelor’s degree or equivalent preferred
- 5 + years of relevant work experience required
- 5 years of experience in Unified Communications / Telecommunications required
- Cisco training preferred
- Cisco certifications preferred
Arthrex Benefits
- Medical, Dental and Vision Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Free Onsite Medical Clinics
- Free Onsite Lunch
- Tuition Reimbursement Program
- Trip of a Lifetime
- Paid Parental Leave
- Paid Time Off
- Volunteer PTO
- Employee Assistance Provider (EAP)
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.
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