Senior Account Director
At a glance
Director-level Account Management role at Aristocrat. Boston · full-time.
Pay not stated Account Director salary
growthroles summary, based on the employer's posting.
What you'll do
- Lead and develop North American Senior Account Managers, setting goals and reviewing performance against clear measures
- Sponsor key iLottery accounts and vendor partnerships, aligning customer priorities with internal delivery
- Oversee joint success plans, service delivery, contract commitments, service levels and customer issue resolution
- Find account expansion and innovation opportunities, using customer feedback and market trends to guide decisions
- Update executives on account health, risks and opportunities, drawing on performance data and customer input
What you bring
- At least fifteen years leading account management, customer success or operations work
- At least five years in iLottery or gaming, including direct responsibility for Lottery partnerships
- A bachelor’s degree in business, marketing or a related area; an MBA is preferred
- A record of leading large teams and managing complex customer relationships
Who this fits
This director-level role suits an experienced leader who has overseen Lottery partnerships and large account teams. The role is based in Boston with a hybrid arrangement, and travel across North America is required as needed.
From the employer
The Senior Account Director will lead the strategic direction, execution, and performance of all account management activities across the region. This role leads all aspects of a group of Senior Account Managers and is responsible for ensuring outstanding customer success, operational excellence, and long-term growth of the iLottery program. The ideal candidate is a seasoned leader with deep experience in client relationship management, contract oversight, and cross-functional collaboration in a fast-paced, regulated environment.
What You'll Do
Leadership & Team Management
Lead, mentor, and develop a high-performing team of Senior Account Managers across North America.
Establish clear goals, benchmarks, and performance metrics aligned with business objectives.
Develop a culture of accountability, collaboration, and continuous improvement.
Strategic Customer Success
Serve as the executive sponsor for key iLottery accounts and vendor partnerships.
Drive strategic alignment between customer goals and internal delivery capabilities.
Oversee the development and execution of joint success plans with customers.
Operational Oversight
Ensure consistent delivery of services and fulfillment of contractual obligations across all accounts.
Monitor and improve service level performance, issue resolution, and customer satisfaction.
Lead cross-functional initiatives to optimize account operations and support scalability.
Contract & Compliance Management
Be responsible for contract negotiations, renewals, and compliance with SLAs and regulatory requirements.
Partner with legal and finance teams to handle risk and ensure contractual integrity.
Market Strategy & Growth
Analyze market trends and customer feedback to inform strategic decisions.
Find opportunities for expansion, upsell, and innovation within existing accounts.
Collaborate with product and marketing teams to align offerings with customer needs.
Executive Reporting & Insights
Provide regular updates to executive leadership on account health, risks, and opportunities.
Deliver actionable insights based on performance data, customer feedback, and market intelligence.
What We're Looking For
Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
15+ years of experience in account management, customer success, or operations leadership.
5+ years of experience in the iLottery or gaming industry, with direct oversight of Lottery partnerships.
Consistent record of leading large teams and handling complex customer relationships.
Strong critical thinking, negotiation, and communication skills.
Deep understanding of contract management, SLAs, and regulatory environments.
Ability to travel as needed across North America.
Executive presence with the ability to influence senior partners.
Passion for customer success and operational excellence.
Experience working with government or public sector clients.
Familiarity with digital gaming platforms and emerging technologies.
This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.
Compensation Philosophy
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
Not this one either?
Claude or ChatGPT reads the other 92,804 for you.
Get better matches →
