Customer Success Manager -SMB - Nordics
At a glance
Mid-level Customer Success role at Arctic Wolf. 3 Locations · full-time · £28,200–£63,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage corporate SMB customers using the CyberSOC solution, balancing a high volume of issues and requests
- Drive renewals and account growth through consultative selling, product expertise, and customer-needs discovery
- Lead quarterly account reviews, gather customer feedback, and maintain satisfaction through timely follow-through
- Position additional service offerings to expand accounts and advise customers on plans for future growth
- Build automated risk reporting and mitigation plans for accounts that may not renew
What you bring
- At least five years of proven sales success, preferably within a technology organization
- Field sales background is strongly preferred
- Working knowledge of spreadsheets and Salesforce, plus comfort using technology
- A flexible approach for a rapidly changing environment and strong commitment to customer service, quality, and data security
Who this fits
This role suits a customer success professional who can combine consultative selling with hands-on account issue management. You’ll need strong knowledge of technology and service offerings, along with the judgment to clarify problems, recommend options, and coach customers toward alternatives. Business travel is typically limited to ten percent or less, and the hiring process includes criminal background and employment verification checks.
From the employer
Customer Success Manager - SMB - Nordics
Position Overview and Objective
Primary Responsibilities and Duties
Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution.
Achieving renewal and expansion targets through consultative selling techniques
Listening to customers and providing feedback to the business.
Ensuring customer satisfaction and delivery of quarterly account reviews.
Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.
Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth.
Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible.
Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.
Key Skills
The ability to be flexible and work in a rapidly changing environment is required.
Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.
Fanatical devotion to customer service, business quality, and data security.
Thinks out-of-the-box and energizes others with passion, quality, and commitment.
Key Competencies
Minimum Qualifications
5+ years of demonstrated success in a sales role, preferably in a technology organization.
Field sales experience strongly desired
Preferred Qualifications
Environment and Physical Demands
Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
If located in a company office, often requires the mobility to physically navigate the space.
In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.
May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).
Travel Requirements
Typically 10% or less of business travel
Exemption Status to be reviewed by Legal
Exempt
Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information.
Each successful candidate will be required to pass a criminal background check and an employment verification as a condition of employment.
The base salary range for this job family is 28,200 to 63,000 GBP annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.
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