Customer Success Intern
Aquablu B.V Open At a glance
Junior Customer Success role at Aquablu B.V. Amsterdam · internship.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Make HubSpot the dependable home for account, renewal and expansion records, reducing reliance on separate spreadsheets
- Build customer health ratings and a dashboard that surfaces accounts showing early signs of churn
- Identify usage patterns associated with customer expansion, creating a foundation for your thesis
- Rework resolution-time and ticket-quality measures, then trace why some support cases run long or score poorly
- Create alerts from system data, such as devices going offline or unused, so the team can contact customers proactively
What you bring
- You’re a final-year HBO or WO student in a related field, seeking a graduation internship
- You can use SQL and Excel or Sheets; Python or a BI tool is an advantage
- You communicate findings to non-technical colleagues and take initiative on your work
- You’re fluent in English
Who this fits
This internship suits a student who enjoys working with imperfect data and turning analysis into useful tools. It is an on-site role in Amsterdam, starting in February 2027 for six months, at 32 to 40 hours each week. You’ll receive guidance from a senior customer success leader and work with customer success, support, product and sales teams.
From the employer
Who are we?
Aquablu makes smart hydration systems. Our REFILL+ dispensers provide filtered, mineralised and flavoured water to offices, gyms and hotels, cutting single-use plastic. Every system is connected, so we know how our customers use it. The next step is using that data to serve them better.
Our team in Amsterdam is looking for a Customer Success Intern to join the team.
The Internship: Starts in Feburary 2027, duration is 6 months, on-site in Amsterdam, 32-40 hours weekly.
About the role:
Our Customer Success & Experience team works with data from HubSpot, our AURA platform, and the systems we have running in the field. In this internship, you’ll get hands-on with all of it. You’ll join customer conversations, see how the team makes decisions, and find out what data looks like when real customers depend on it.
Your supervisor is there to guide you, but the thinking is yours. Your ideas get heard in team discussions, and from your first week, you’re part of the team.
What you’ll work on:
Data structure & hygiene: help make HubSpot our single, reliable source for accounts, renewals and expansion, so separate spreadsheets can go.
Customer health & churn signals: build health scoring and a dashboard that flags at-risk accounts months in advance.
Upsell signals: research which usage patterns predict expansion or upsell. This is a strong basis for your thesis.
Support metrics: redesign how we measure resolution time and ticket quality, and find the root causes of long-running or low-scoring tickets.
Automation: set up proactive alerts based on machine data (for example, a system that goes offline or stops being used) so we reach customers before they reach us.
About you:
A final-year HBO or WO student in Business Analytics, Information Management, Business IT, Econometrics, Information Science, or similar, looking for a graduation internship
Comfortable with data: SQL, Excel/Sheets, and ideally Python or a BI tool. CRM experience (HubSpot) is a plus but not required.
You like messy data and turning it into something people actually use
You can explain what you find to non-technical colleagues and take ownership without waiting to be told
Fluent English;
Dutch, German, French, or Spanish is a strong plus
Why Aquablu?
An internship allowance of 500Euro per month
Free healthy lunch at our office
Your own projects, with a senior team that uses what you build
Coaching from the Head of Customer Success & Experience and close collaboration with CS, Support, Product and Sales
A fast-growing scale-up with a clear sustainability mission
Work from our office in Houthavens
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Each morning you get everything that fits, strongest first.
Customer Success
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