Customer Engineer I
At a glance
Mid-level Solutions & Sales Engineering role at Applied Materials. Kamimashiki · full-time.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Help senior field engineers install, service and upgrade equipment at customer sites
- Use digital analytics and basic diagnostic methods to find equipment faults and support fixes
- Maintain electrical, vacuum, mechanical, plasma, hydraulic and gas systems, with training provided
- Coordinate directly with customers to keep equipment work moving smoothly
What you bring
- You have an associate degree, military technical training, field service experience or a trade certification
- You can diagnose basic technical problems and are ready to learn electrical and mechanical schematics
- You communicate clearly in writing and conversation, with basic Microsoft Office skills
- You hold a valid driver’s license and can obtain a passport if travel requires one
Who this fits
This is an entry-level field service role for someone building technical troubleshooting and customer support skills. The job is based in Kamimashiki, Japan, includes travel about ten percent of the time, and offers relocation eligibility. Expect substantial time on your feet and in a clean room, use of protective equipment, and lifting up to thirty-five pounds.
From the employer
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Location:
Kamimashiki,JPNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Role Responsibilities:
- Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment
- Use digital analytics for troubleshooting
- Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]
- Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
- Coordinate and communicate directly with customers
- Fulfill additional duties, as assigned
Minimum Qualifications:
- Completion of an Associate degree, military technical training, field service experience, or trade certification
- Basic mechanical aptitude
- Willing to learn and interpret electrical and mechanical schematics
- Experience diagnosing and resolving basic technical challenges
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.
Preferred Qualifications:
- 1–2 years of work experience in customer/field service support, or a related technical field
- Associate degree in electronics or engineering technologies
- Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
- Familiarity with hand tools and their appropriate usage, including digital multimeters
Physical Requirements:
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 10% of the TimeRelocation Eligible:
YesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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