Bilingual Patient Communication Specialist
Mid-level Communications role at Angel City VA. Remote · full-time.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll interpret live conversations between English- and Spanish-speaking patients, providers, and clinic staff
- You'll manage patient calls and SMS exchanges with clear, accurate, professional writing in both languages
- You'll coordinate appointments, referrals, confirmations, and follow-ups while routing urgent concerns to the right team
- You'll document patient communications, maintain queues, and support care coordination and scheduling workflows
- You'll protect confidentiality and HIPAA compliance while helping clinical and operational teams in a fast-paced setting
What you bring
- You speak and write English and Spanish fluently
- You have strong grammar, spelling, and professional writing skills in both languages
- You understand medical terminology in English and Spanish
- You can use phone systems, SMS tools, patient communication platforms, and Microsoft applications
- Medical interpreter or healthcare translation certification, plus healthcare communication experience, is preferred
Who this fits
This role suits someone who combines bilingual communication, patient service, organization, and comfort with clinical workflows. You'll work remotely on the listed schedule of 1:00 PM - 9:00 PM AST. The job requires consistent confidentiality, multitasking, and adherence to established communication procedures.
From the employer
Angel City VA is looking for a Bilingual Patient Communication Specialist that serves as a key communication bridge between patients, providers, and clinic staff, ensuring accurate, professional, and culturally sensitive communication in both English and Spanish. This role is responsible for providing real-time verbal interpretation, written translation support, patient communication management, and administrative assistance related to patient care coordination. The ideal candidate will have strong bilingual communication skills, excellent grammar and writing abilities, knowledge of medical terminology, and experience in healthcare communication.
This position will support patient interactions through phone calls, SMS messaging, appointment coordination, follow-up communication, and general administrative support while maintaining professionalism, confidentiality, and compliance with healthcare standards.
Candidates with medical interpreter certification or formal healthcare translation training are strongly preferred.
Essential Duties and Responsibilities Interpretation & Translation:
• Provide accurate verbal interpretation between English and Spanish for patients, providers, and clinic staff.
• Ensure accurate use of medical terminology in both languages.
• Maintain cultural sensitivity and communication clarity in all interactions.
Patient Communication Support
• Respond to patient SMS messages professionally, accurately, and with proper grammar in both English and Spanish.
• Triage patient concerns, inquiries, and communication issues, escalating cases to the appropriate department or clinical team to ensure timely follow-up and resolution.
• Handle inbound and outbound patient phone calls.
• Assist patients with appointment scheduling, confirmations, follow-ups, referrals, and general inquiries.
• Support providers and staff with patient communication needs.
Administrative & Clinical Support
• Assist with communication workflows related to patient care coordination.
• Document communication interactions accurately in clinic systems.
• Support administrative tasks related to patient communication and scheduling.
• Help manage communication queues to ensure timely responses.
• Provide general support to clinical and operational teams as needed.
Compliance & Quality Standards
• Maintain HIPAA compliance and patient confidentiality at all times.
• Ensure all communications meet clinic professionalism and quality standards.
• Deliver accurate interpretation and communication support in a fast-paced clinical environment.
Qualifications
• Fluency in English and Spanish (spoken and written) — required.
• Strong grammar, spelling, and professional writing skills in both languages — required.
• Medical interpreter certification or healthcare translation certification — strongly preferred.
• Previous healthcare, clinic, medical office, or patient communication experience — preferred.
• Knowledge of medical terminology in both English and Spanish.
• Experience handling phone systems, SMS communication platforms, and patient communication tools.
• Strong organizational skills and ability to multitask.
• Excellent customer service and interpersonal communication skills.
• Proficiency working within the Microsoft ecosystem (Outlook, Teams, Excel, Word, and related tools).
• Ability to follow established organizational policies, procedures, communication workflows, and confidentiality standards.
Schedule: 1:00 PM - 9:00 PM AST.
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