Director, Strategic Accounts

Job Description

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs. We build careers that make a difference.

Why AMN Healthcare?

Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in Healthcare three years running.
• Consistently ranked among SIA’s Largest Staffing Firms in America.
• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.
• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

The Director, Strategic Accounts provides strategic oversight and relationship management for assigned Managed Services Program (MSP) clients. This position partners with healthcare executives, operational leaders, supplier partners, and internal stakeholders to drive program performance, maximize utilization of AMN solutions, support revenue growth, and strengthen long-term client partnerships.

This role combines executive-level account management, client consulting, contract administration, operational oversight, and people leadership. The Director serves as a trusted advisor to client stakeholders while identifying opportunities to improve workforce outcomes and expand service utilization.

Location/Work Expectations

• Hybrid in San Diego
• Open to remote work, with a preference for candidates located on the West Coast and within reasonable proximity to a major airport.
• Ability to support client stakeholders across multiple time zones.
• Up to 50% travel required for client meetings, business reviews, and internal events.

Key Responsibilities

• Develop and maintain strategic relationships with MSP clients and key decision-makers.
• Serve as the primary escalation point for account performance, operational strategy, and client satisfaction.
• Partner with client executives and internal leadership to develop account growth plans and achieve revenue objectives.
• Review, interpret, and manage contractual obligations, Statements of Work (SOWs), amendments, and service expansions.
• Lead strategic business reviews and executive presentations using program metrics, workforce data, and market insights.
• Analyze demand trends, utilization patterns, fill rates, revenue performance, and workforce metrics to identify opportunities and risks.
• Provide consultative recommendations regarding supplier strategies, staffing models, bill rates, and workforce planning.
• Manage and strengthen supplier partner relationships to support program performance objectives.
• Collaborate with cross-functional teams including Operations, Sales, Finance, Technology, and Workforce Solutions..
• Provide leadership, coaching, and performance development for one direct report while fostering accountability and professional growth.
• Facilitate strategic client meetings, executive reviews, and workforce planning discussions.
• Communicate account performance, strategic initiatives, and progress toward goals to executive leadership.
• Achieve annual revenue and client retention objectives.

Qualifications

Education & Years of Experience

Required Qualifications

• Bachelor's Degree and 7-10 years of relevant experience OR High School Diploma/GED and 11-14 years of relevant experience.
• Experience managing strategic client relationships within healthcare staffing, managed services, workforce solutions, or related industries.
• Experience leading complex client engagements and influencing executive stakeholders.
• Experience managing contracts, Statements of Work, and service expansions.
• Experience analyzing business metrics and translating data into actionable recommendations.
• Advanced Microsoft Excel skills, including pivot tables, VLOOKUP/XLOOKUP functions, and data analysis.
• Strong presentation and executive business review development experience.
• Experience leading teams directly and through influence.
• Experience coaching, developing, and managing team members.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrate the ability to effectively use technology, automation, and AI-enabled tools to improve productivity, support decision-making, and enhance business outcomes while adhering to company policies and responsible AI practices.

Preferred Qualifications

• Managed Services Program (MSP) experience within healthcare staffing.
• Experience working with Workday, HRIS platforms, or workforce technology integrations.
• Salesforce experience.
• Healthcare workforce planning or contingent labor management experience.

Key Skills

• Strategic Account Management
• Executive Relationship Management
• Contract Negotiation and Administration
• Business Reviews and Presentation Development
• Advanced Data Analysis and Reporting
• Advanced Microsoft Excel
• Revenue Management
• Client Advisory and Workforce Strategy
• People Leadership and Coaching
• Cross-Functional Collaboration
• Healthcare Staffing and MSP Operations
• Supplier Partner Management

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

Final pay rate is dependent on experience, training, education, and location.

This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.