Inside Sales Representative
At a glance
Mid-level Account Executive role at American Tower Global. Woburn.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead customer sales calls, follow through consistently, and explain product and service options
- Identify available tower and ground space while guiding new customers through leasing and credit applications
- Build new-business opportunities and meet leasing targets based on fully executed lease value
- Create customer-focused solutions, coordinate engagement plans, and address issues across sales teams
- Keep Salesforce pipeline and lease-up forecasts accurate and current
What you bring
- At least three years handling customer service and negotiation work
- A bachelor’s degree is strongly preferred for this position
- Experience using Salesforce.com or a comparable customer relationship system is strongly preferred
- You can negotiate complex projects, organize competing work, and follow through with internal and external customers
Who this fits
You’ll suit a mid-level inside sales role centered on non-wireless carrier accounts, pre-sale support, business development, and equipment or ground-space leasing. Clear communication, cross-functional coordination, and disciplined follow-up matter here. The position is hybrid in Woburn, United States, and may involve approximately five percent travel.
From the employer
The Team
We are seeking an Inside Sales Representative to join American Tower’s Inside Sales team within the Vertical Markets department. Day to day you will focus on pre-sale support, business development and leasing of equipment and ground space to non-wireless carrier accounts. As an Inside Sales Representative, you will partner cross-functionally to champion customer issues, challenges and opportunities internally while providing excellent customer service.
What You Can Offer Us
- Lead customer sales calls with consistent follow through; maintain thorough knowledge of products and service offerings.
- Collaborate across sales department to determine customer engagement strategies and corresponding sales plan.
- Provide pre-sales tower site support including identifying available tower and ground space, providing collateral on the leasing process and supporting new customers through the credit approval and application submission process.
- Achieve goals for new business leasing as measured by dollar volume of fully executed leases. Establish and maintain a robust pipeline of new business opportunities.
- Present creative solutions that capture greater market share while solving customer challenges.
- Provide accurate and timely pipeline and lease up forecasting in Salesforce.com
- Other duties as assigned.
What You Need to Succeed
- Bachelor’s degree strongly preferred
- A minimum of 3 years’ experience with customer service and negotiation required
- Experience with Salesforce.com or similar CRM strongly preferred
- Proven ability to successfully manage complex projects utilizing strong negotiation strategies that drive value.
- Strong follow-up skills; ability to organize department timelines and follow up with internal and external customer needs
- Telecommunications experience a plus.
- Approximately 5% travel may be required in support of the position’s responsibilities.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
- Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
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