Sales Development Representative (AMER)

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

As a Sales Development Representative (SDR) at Airwallex, you will drive Airwallex’s future growth engine by working with the SME (Growth) Account Executive team to qualify leads that will build Airwallex’s sales pipeline. You get excited about engaging with prospects to qualify needs better, thinking creatively and independently about outreach strategies and working with colleagues in marketing to devise bespoke, product-led marketing initiatives. You are adept at identifying high-value opportunities and capable of managing early sales funnel activities.

You are used to delivering value in complex situations and are energised by learning about new and existing products.

Finally, you enjoy building – you like to actively participate in the development of the demand generation and sales process, the articulation of Airwallex’s value proposition, and the creation of key tools and assets.

With the commission structure for this role, there is a significant upside for won opportunities. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!

What You’ll Be Doing…

• Move solid leads through the funnel connecting them to a salesperson, and arranging meetings.

• Initiate contact with potential customers by calling or responding to inquiries.

• Execute ‘plays’ or designed touchpoints in a customer journey through cold calls, emails, chat and social media.

• Develop relationships with prospects to uncover needs through effective questioning to qualify interest and viability to prepare hand-off to sales.

• Present product information to customers once you have identified their needs.

• Follow-up with potential customers who expressed interest but did not initially result in a sales opportunity.

• Perform regular follow-up calls or emails and facilitate communication with existing customers to deepen relationships and identify new potential needs.

• Effectively work through lead list meeting/exceeding SLAs, consistently update activity and contact information within the CRM system and support weekly reporting efforts.

• Inform and recommend outreach strategies and best practices by testing various touchpoints.

• Collaborate and provide feedback and insights to Marketing to help improve targeting and messaging.

What You’ll Need…

• Track record of top performance or prior success in an SDR-related role (a minimum of 1-year experience required)

• Superior verbal and written communication skills

• Strong interest in technology

• Self-starter who is able to operate in a hyper-growth environment

At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We want you to share in our success, which is why you’ll be offered a competitive salary plus valuable equity within Airwallex. We also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organize regular team-building events and we give our people the freedom to be creative.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.