Customer Success Producer
At a glance
Mid-level Customer Success role at Aghanim. Lisbon · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Analyze game performance, monetization, and retention data to uncover growth opportunities
- Recommend LiveOps, offers, pricing, promotions, and direct-to-consumer monetization changes
- Design experiments and assess in-game and web stores to improve revenue, engagement, and conversion
- Guide game teams on customer growth, platform adoption, and revenue expansion plans
- Coordinate with Product, Data, Engineering, and Implementation on customer initiatives
What you bring
- At least three years in mobile gaming, free-to-play, LiveOps, monetization, product analytics, or a related field
- Strong knowledge of game monetization, retention, LiveOps, and player lifecycle management
- Advanced SQL and Google Sheets capability, supported by strong analytical and statistical judgment
- Professional experience applying LLM or generative AI tools in your workflow
- Clear communication skills and the ability to influence stakeholders with data-driven insights
Who this fits
This role suits a mid-level customer success professional who combines game analytics, monetization strategy, and hands-on execution. You’ll work with game teams and cross-functional partners, using data to shape commercial decisions and customer outcomes. The role is hybrid and based in Lisbon, Portugal.
From the employer
Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.
Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.
Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success.
We are looking for a Customer Success Producer to help game studios maximize revenue through monetization, LiveOps, and direct-to-consumer (DTC) strategies.
You will work closely with game teams to analyze performance, identify growth opportunities, and drive initiatives across offers, pricing, experimentation, and player engagement.
This role combines analytics, strategy, and execution with a direct impact on customer growth and business results.
Key Responsibilities
Monetization and Growth Strategy
Analyze game performance, monetization, and retention metrics to identify growth opportunities
Develop recommendations for LiveOps, offers, pricing, promotions, and DTC monetization strategies
Design and evaluate experiments to improve revenue, engagement, and conversion
Assess in-game and web store experiences and propose optimization initiatives
Customer Success and Revenue Expansion
Partner with game teams to drive measurable business outcomes and revenue growth
Develop and execute DTC adoption and revenue transition plans
Provide strategic guidance on monetization, LiveOps, CRM, and customer engagement initiatives
Identify expansion opportunities and help customers maximize the value of Aghanim's platform
Cross-functional Collaboration
Work closely with Product, Data, Engineering, and Implementation teams to execute customer initiatives
Act as the voice of the customer, ensuring feedback and business needs are reflected in product and operational decisions
Contribute to scalable customer success processes, onboarding frameworks, and best practices
Required Qualifications
3+ years of experience in mobile gaming, F2P, LiveOps, monetization, product analytics, or related roles
Strong understanding of game monetization, retention, LiveOps, and player lifecycle management
Experience using data to drive business decisions and improve commercial performance
Advanced proficiency in SQL and Google Sheets
Strong analytical and statistical reasoning skills
Proven experience using LLMs or GenAI tools in professional workflows
Excellent communication skills and ability to influence stakeholders through data and insights
Preferred Qualifications
Experience with DTC commerce, CRM, or customer lifecycle tools
Experience with Python for data analysis and automation
Why Join Us
World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players
High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months
Autonomy and ownership – we trust people to make decisions, take initiative, and drive results
Modern tools and technology – use AI, automation, and modern tools as part of your everyday work
Equity – participate in the company's growth and long-term success
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