Account Manager
At a glance
Mid-level Account Management role at Adyen. Shanghai.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Take end-to-end responsibility for merchant success and satisfaction across your assigned accounts
- Grow existing business by expanding wallet share, cross-selling, upselling, and supplying useful insights
- Build relationships with senior merchant stakeholders to improve their experience and commercial outcomes
- Diagnose evolving customer needs, then provide payments guidance, education, and expertise
- Coordinate merchant-related internal projects while working with colleagues across the global team
What you bring
- At least six years managing enterprise B2B clients in a complex setting
- Recent work with Chinese merchants during the past two years
- Commercial experience in sales or account management, or background in payments or financial services
- Native Mandarin plus English fluency for technical discussions with merchants and global teams
- A record of winning wallet expansion, cross-sell, or upsell business for digital and retail clients
Who this fits
You’ll suit a commercially minded relationship builder who can communicate with stakeholders at every level and work effectively across cultures. The role is full-time and based in the Shanghai office, with relocation required if you live elsewhere. Domestic and international travel is part of the job.
From the employer
This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Account ManagerWe’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow
What you'll do- Be fully responsible for the success and satisfaction of your merchants
- Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
- Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
- Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate any internal project regarding your merchants
- Work and collaborate with colleagues in the global Adyen team
- At least 6 years of experience managing enterprise level clients (B2B) in a complex environment.
- Recent experience working with Chinese merchants over the past 2 years
- Commercial experience (e.g. sales or account management) or experience in payment/ financial industry is highly preferred. Otherwise, you have a track record of winning share of wallet, cross selling & upselling deals for digital and retail clients (such as e-commerce, gaming, OTA, streaming services etc.)
- You can confidently use English on a day-to-day basis for technical conversations (e.g. pitching to merchants, internal discussions with global teams, etc.) and are native in Mandarin.
- You're an excellent communicator who can build relations at all levels.
- You're interested in pushing boundaries and creating value in the payment space.
- You can work seamlessly with a global, multicultural team.
- Able to travel domestically and internationally as part of the role.
Please note that this role is a full-time position in Shanghai. It will require a relocation in case you live outside of Shanghai.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based in our Shanghai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
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