Account Manager

About the Role:

The Account Manager is responsible for overseeing the daily execution and coordination of client work, ensuring accurate and punctual delivery across all key project touchpoints. They act as a liaison between clients, suppliers and internal teams, helping to manage timelines, clarify briefs, source products, follow up local productions and resolve issues with a clear, calm, and collaborative approach.

This role requires a confident communicator and organiser who is detail-oriented and capable of establishing trusted relationships with stakeholders. The Account Manager plays a vital role in maintaining project momentum, ensuring alignment at every stage, and contributing to a smooth, efficient client experience.

• Based on customer briefs initiate all product development and source new concepts in collaboration with Procurement and Creative.
• Produce accurate customer quotations and ensure quality samples for proposals. Diligently follow-up all quotations distributed to generate orders.
• Communicate status to key stakeholders to ensure timely completion of orders and project deliverables.
• Complete transactions on procurement system(s) accurately and in timely manner to enable correct reporting, including but not limited to, customer weekly reports, forecasts, profit Improvement plans.
• Populate project folders with required information to create an auditable path for each project.
• Demonstrate creativity and share new ideas with peers.
• Ensure that the client sales and profit budget is exceeded and that all costs related to your orders are strictly controlled.
• Ensure customer service is a priority. Identify and resolve all issues within agreed SLA’s.
• Provide professional presentations to customers as and when required.
• Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales.
• Develop sound supplier relationships, observe customer trends, identify cross-selling opportunities and act on these.
• Monitor competitor’s promotions and activities and share information with team members
• Ensure compliance with brand guidelines, sustainability guidelines, budget, and process standards in all activities.

• Excellent verbal and written communication skills.
• Fluency in Polish and English.
• Sound knowledge of Print, Packaging & 3D Cardboard POS manufacturing methods, including thorough understanding of retail operations and rework process.
• Ability to identify feasible product solutions for the client.
• Excellent project management skills are key to the role, and a high level of detail is expected.
• Ability to interpret and communicate client briefings with our/third party creative teams or suppliers to ensure most effective response and product solution.
• Understanding of individual cultural differences and ability to establish and maintain relationships with colleagues and clients.
• Team player with the ability to lead by example.
• Have a basic understanding FMCG route to market process and experience of servicing FMCG client brand.
• Engage with client brands and share the commitment to achieve mutual objectives.