Account Director
At a glance
Director-level Account Management role at Adform. Milan.
Pay not stated Account Director salary
growthroles summary, based on the employer's posting.
What you'll do
- Retain and expand a profitable group of medium-to-large clients, including by increasing their use of Adform products
- Learn each client's business and decision process, then prepare for challenges and tailor solutions to their needs
- Coordinate Adform teams across the customer relationship to support client goals and satisfaction
- Lead QBRs that bring clients into strategic conversations and help set aligned goals
- Present Adform's strategy, use cases and innovations, while directing resources toward customer profitability
What you bring
- Advanced knowledge of digital marketing, programmatic media buying and the competitive landscape
- Italian and English at C1 level or higher, with the ability to explain technical details clearly
- Advanced experience with Salesforce, Gainsight or another CRM or CMS system
Who this fits
This is a senior individual-contributor role managing and growing a medium-to-large client portfolio. You’ll work in Milan, Italy, and report to the Account Management Team Lead. The role suits someone who can influence, negotiate and present, and who works autonomously while collaborating across the business.
From the employer
About the Role and Team
We are seeking an Account Director to join our Revenue & Operations team in Italy, Milan. In this role, you will report to the Team Lead of Account Management and work as a senior individual contributor, taking ownership of managing, growing, and retaining a profitable portfolio of medium-to-large clients.
You’ll be expected to understand your customers' needs, anticipate challenges, and develop strategies to achieve aligned outcomes. By thinking strategically and planning ahead, you’ll help drive broader business goals.
Additionally, you will manage Adform resources efficiently to meet customer objectives, identify upselling opportunities, and maximize profitability.
We hope you are ready to change the game! Be ready to:
Understand your customers' business, needs, and decision-making processes, positioning Adform as their ideal partner.
Drive Adform's success by retaining and growing relationships and upselling to increase product deployment.
Manage the entire customer lifecycle, bringing in the right Adform resources at the right time to ensure high customer satisfaction.
Proactively identify customer needs and shape Adform-supported solutions to maximize value and opportunities.
Run impactful QBRs, engaging clients in strategic discussions to align on goals.
Create opportunities, and manage resources, to ensure customer’s profitability.
Confidently communicate Adform's strategy, thought leadership, use cases, and innovations.
Attitude First. Everything else will follow. We can grow together faster if you have:
Strong interpersonal and networking skills, with the ability to influence, negotiate, and present effectively.
Advanced knowledge of digital marketing, programmatic media-buying, tools, and the competitive landscape with ability to leverage USPs against competitors.
Strong communication skills in Italian and English (C1 level or above), with a customer-focused attitude and ability to simplify technical details.
Ability to set clear goals with customers and leadership, aligning them with strategy and proactively solving challenges.
A proactive, flexible, autonomous, and collaborative approach, focusing on knowledge sharing and team engagement across the business.
Advanced experience of Salesforce, Gainsight or other CRM and CMS systems.
Adform’s guiding principles ingrained in your profile: Focus on Client Value, Behave with Decency, Take Ownership, Care, Collaborate as a Team Player, Remain Ambitious, and Stand Tall in all interactions.
Our promise to you:
A dynamic, inspiring, and international environment filled with ambitious and caring colleagues
Unique, challenging tasks that encourage creative problem-solving, ownership, continuous learning, and personal growth
Rewarding Referrals: Highly rewarding referral program to recognise you for bringing in top talent
Monthly meal vouchers
Monthly support toward your commuting costs
Continuous opportunities to learn, grow, and expand your expertise in AdTech.
Competitive Compensation: The yearly salary range for this position is 50 000 – 60 000 EUR gross + bonus. The final offer will depend on your experience and competencies.
Engaging social initiatives and company events that help us connect, collaborate, and celebrate together.
And much more – join us to explore the full experience
Diversity & Inclusion @Adform:
Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams’ creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.
We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination.
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