Technical Customer Success Manager
Action1 Open At a glance
Manager-level Customer Success role at Action1. Remote, United States · full-time · no salary stated · we estimate $85,000–$135,813 across the United States.
Action1 has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Review customers’ Action1 setups and workflows, then point out gaps and recommend practical changes
- Coach customers on configuring the platform, managing patches, deploying software, using automation and securing endpoints
- Run tailored consultations, product tours and training to help customers use more of the platform’s capabilities
- Work with Customer Success, Sales, Support and Product teams to tackle technical problems and resolve customer issues
- Build customer relationships and show the platform’s technical value to support continued use and account growth
What you bring
- You have hands-on systems administration experience and can help IT administrators assess Action1 for patching
- You understand IT administration and security fundamentals
Who this fits
This role suits someone who enjoys technical customer work, systems administration and helping customers adopt sound practices. You’ll support existing mid-market and enterprise customers, primarily in the US, and work remotely from the United States. The posting also welcomes one to three years of B2B pre-sales experience, but says it is not required.
From the employer
As a Technical Customer Success Manager / Post-Sales Technical Engineer at Action1, you will play a key role in ensuring the technical success and satisfaction of our existing Mid-Market and Enterprise customers. You will work closely with customers to understand how they are using the Action1 platform, assess their current configurations and workflows, and provide expert technical guidance to help them maximize the value of our solution. The ideal candidate is customer-focused, technically skilled, proactive, and results-oriented, with a passion for building strong customer relationships, driving product adoption, and promoting technical best practices.
Key Responsibilities:
- Manage and support existing Action1 customers, primarily across the US region, ensuring a positive technical experience and long-term success.
- Conduct technical reviews of customers' Action1 environments to evaluate how they are using the console, identify potential gaps, and recommend improvements.
- Guide customers on best practices for platform configuration, patch management, software deployment, automation, and endpoint security.
- Deliver tailored technical consultations, product walkthroughs, and training sessions to help customers maximize platform capabilities.
- Proactively identify opportunities to improve product adoption, operational efficiency, and overall customer satisfaction.
- Collaborate with Customer Success, Sales, Support, and Product teams to address technical challenges, resolve issues, and ensure a seamless customer experience.
- Build trusted technical relationships with customers, acting as a subject matter expert and strategic advisor throughout their journey with Action1.
- Support customer retention and expansion by demonstrating the ongoing technical value of the Action1 platform.
Requirements
- Essential system administration experience, with the ability to assist IT administrators in recognizing Action1 as their preferred patching solution.
- 1-3 years of B2B pre-sales experience (preferred but not mandatory).
- Strong understanding of IT administration and security principles.
- Ability to work both independently and collaboratively as part of a team in a fast-paced, dynamic environment.
- Genuine interest in information technology and systems administration, with a passion for staying updated on industry trends.
Benefits
- Fully remote work, giving you the flexibility you need in the modern world
- A multitude of interesting challenges and opportunities.
- Non-stop professional growth and learning of new technologies.
- Stable income and flexible working hours, opportunities for promotion.
- Friendly and professional peers.
Customer Success work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Customer SuccessRemote
Find me workBy the team behind growthroles.