Senior Cloud Partner Success Manager
At a glance
Senior Channel & Partnerships role at Acronis. Remote, Malaysia · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build territory plans, identify high-potential service providers, and stay in touch according to partner priority
- Coordinate distributors and internal teams on enablement, onboarding, technical support, and partner growth
- Create account plans, guide partners through their lifecycle, and help them sell, retain, and expand customer relationships
- Train partners on Acronis services while leading upsell and cross-sell efforts that increase service adoption
- Track revenue, partner churn, services sold, and Partner Passport completion across managed accounts
What you bring
- At least five years in software sales or marketing, including channel, partner, or vendor-side development work
- Professional fluency in spoken and written English, with demonstrated experience in a cybersecurity company
- Deep channel and field sales experience paired with an understanding of cloud business models
- Strong presentation, planning, communication, organization, and problem-solving skills
- Self-direction, accuracy, deadline discipline, and the ability to manage multiple priorities with limited supervision
Who this fits
This role suits a senior channel professional who can advise service providers, coordinate internal resources, and build revenue through partners. You should be comfortable working independently while maintaining detailed account plans and partner records. The position is remote in Malaysia.
From the employer
What You'll Do
Conduct territory analysis and planning for dedicated geographies to identify top potential partners, develop relationship with key decision makers onpartner side and maintain a regularity/frequency of contact with every partner depending on priority
Align with Acronis Cloud Distributors for joint activities for channel enablement and drive quarter over quarter cloud revenue growth workingthrough assigned partners
Train new and existing partners with existing and new products, support new partners on daily basis on business and technology development, andguide them through onboarding and enablement stage equipping with all needed knowledge, resources and tools
Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness
Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retainexisting customer to partner
Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle
Drive successful upsell/cross sell initiatives with partner to increase new services attach rate
Engage and orchestrate all needed internal resources to help dedicated partners’ growth, including Presales and Technical support teams
Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have notless than 80% fields filled out
Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing,making committed
Key KPIs: Total Revenue from signed partners, churn rate (% of partners leaving the program), number of Acronis services sold through the partner
What You Bring
5+ years of sales and marketing experience in the software industry (Channel Sales, Partner Account Manager, Channel development position within a software vendor)
Fluent English, both written and verbal
Proven experience in a cyber security company demonstrating a strong understanding of industry practices and protocols is required
In-depth channel and field sales experience with an understanding of the cloud market business model
Strong presentation, communication, and planning skills
Strong internal customer focus with desire to learn all aspects of the business
High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
Strong written and verbal communication and interpersonal skills
Outstanding organizational, problem solving, and multi-tasking skills
Collaborative, team-player with a commitment to succeed and never give up attitude
Self-motivated, proactive, and able to work with minimal supervision
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