Sales Operations Supervisor
At a glance
Mid-level Revenue & Sales Operations role at Ace. Costa Mesa · full-time · $99,500–$132,900 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead integrated plans, goals, and progress reporting across each business line for senior leaders and the board
- Build the annual budget and monthly forecast, while guiding the broader planning cycle
- Create and refine management reports, documenting their preparation for changing business needs
- Evaluate complex funding proposals with cost-benefit analyses and financial models
- Coach financial analysts while assigning work, reviewing performance, and overseeing their deliverables
What you bring
- A bachelor’s degree or an equivalent combination of education and experience
- Progressively responsible supervisory management experience spanning four to six years
- Two to four years using Salesforce for lead management, sales cadences, and implementations
- Strong financial analysis skills with complex data, plus advanced communication and presentation ability
- Working knowledge of SQL, AWS, and Tableau is preferred, as is experience with Genesys analytics and integrations
Who this fits
You’ll suit a self-directed supervisor who can make financial decisions with minimal guidance, explain technical ideas clearly, and present to executive management. The work combines budgeting, forecasting, business-line analysis, analyst supervision, and Salesforce experience. Occasional travel to off-site meetings or conferences is expected, and the role is based in Costa Mesa.
From the employer
This position provides budget, forecasting and financial analysis support and financial reports to the various operating units within the organization for management decision making. The position supervises preparation of cost/benefit analyses on various goals and objectives to assist in determining those projects that will benefit the organization and will require funding for budget purposes. The position also prepares more complicated cost/benefit analyses due to the experience level and knowledge and provides training and supervision to other staff in the Department. This position is responsible for the preparation of the organization's annual budget and monthly forecast, as well as supervises the organization's planning process. In addition, this position reviews and prepares various management reports for Executive Management associated with the various products and business lines.
Job Duties
Supervise the organization’s planning process by developing (a) integrated business plans for each line of business, (b) goals and objectives, and (c) reports on the status of the goals to senior management and Board of Directors. Track benefits of goals after implementation and recommend corrective actions.
Prepare and review various management reports, including updating current reports, creating new reports that are relevant to changing business needs and documenting how reports are prepared.
Prepare and supervise preparation of the organization's annual budget and monthly forecast.
Monitor organization expenses and make recommendations on resource allocation and resource realignment.
Supervise and train Financial Analysts in preparing analyses, budgets, forecasts and management reports
Provide financial consulting services for new business opportunities, including cost containment and/or revenue opportunities.
Prepare complex cost/benefit analyses and develop significant and/or complex financial models for various operating units.
Set goals, track progress and prepare periodic performance reviews for financial analysts.
Work performed can vary significantly, especially with regards to financial analyses and the complex nature of the budgeting process. Financial analyses can relate to anything that needs financial review for management decision making. The Supervisor, Budgets & Financial Analysis must be self-sufficient and make decisions with little or no direction and must have knowledge of and understand the various business lines and operating units. In addition, the Supervisor Budgets & Financial Analysis must possess the experience and ability to develop an approach to preparing and reviewing a cost/benefit analysis or operating budget and ensuring data is accurate and presentable to upper management.
Other tasks may be more routine, such as preparing and/or reviewing monthly reports for executive management on various statistics, products and business lines.
Qualifications
Bachelors equivalent combination of education and experience
4-6 years progressively increasing response in supervisory management.
2-4 years experience with Salesforce, especially with lead management, sales cadences, and effective implementations
Experience with Genesys, including use of analytics, optimization, and integrations preferred
Financial analysis skills including proven ability to accurately compile, analyze, and provide reporting for large quantities of complex data required.
Advanced professional verbal and written communication skills required.
Proficiency in SQL, AWS, and visualization with Tableau preferred.
General organizational and time management skills as well as the ability to multitask and meet project deadlines as set by executive management required.
Proven interpersonal skills working in a team environment required.
Ability to delegate and oversee projects and assignments to other employees.
Advanced ability to express complex technical concepts in terms non-technical people can understand required.
Advanced presentation skills and the ability to interface with executive and senior management required.
Travel Requirements
Occasional travel to off-site business meetings or conferences. (5% proficiency)
The starting pay range for this position is:
$99,500.00 - $132,900.00Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
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Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
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